楼层主管 Floor Supervisor

Specific Duties:
工作任务：
1.Carry out other tasks as directed by your supervisors;
执行上司交待的其他任务；
2. According to the operation needs,assist in operation department service under arrangement;
根据酒店运营需要，在部门的安排下，随时参与酒店各运营部门的服务工作；
3.Master hotel room status, guest status and other related information;
掌握酒店的客房状态，客人情况及其它相关信息；
4.Check the appearance,behavior and attendance of subordinates;
检查下属仪表仪容，行为规范及出勤情况；
5.Every day,the floor manager will be informed of the work situation in each area;
每天将检查各区域的工作情况向楼层经理汇报；
6.Supervise and execute the plans formulated by floor managers;
督导执行楼层经理制订的各项计划；
7.Apply to floor manager for personnel and equipment as needed;
需要时向楼层经理提出人员及设备申请；
8.Daily spot checks of various types of buildings that have been checked by the floor foreman;
每天抽查楼层领班已查过的各类型房间；
9.Check the hygiene of all public areas and ensure that they are clean,tidy and working properly;
检查所有公共区域的卫生，并保证干净整洁、工作正常；
10.Accept all tasks at any time and organize subordinates to complete them on time;
随时接受各项任务，并组织下属按时完成；
11.Supervision and inspection of training;
监督检查各项培训；
12.Ensure that all machinery and equipment work properly;
确保所有机器设备运转正常；
13.Handle guest complaints and report them to Executive Housekeeper and Floor Manager;
处理客人投诉，上行政管家、楼层经理；
14.Talk with subordinates regularly and keep abreast of their working conditions and personal conditions;
定期与下属谈话，随时掌握下属的工作状态及个人情况;15 Supervising the work left behind by shift work smoothly；
督导交班留下的工作顺利进行;
16.Dealing with employees violations of discipline;
处理员工违纪的行为；
17.Regular performance evaluation of subordinates rewards and punishments according to the system;
定期对下属进行绩效评估，按制度进行奖惩；
18.Regular business training for subordinates to improve work quality and efficiency;
定期对下属进行业务培训，提高工作质量和工作效率；
19.Do a good job of goods control regularly grasp the situation of goods consumption collection and damage reporting;
做好物品控制工作，定期掌握物品消耗、领取、报损情况；
20.Master the status of room rental,arrange staff shifts rationally, and ensure the smooth completion of daily work;
掌握客房出租状态，合理安排人员班次，保证日常工作顺利完成；
21 Ensure guest privacy is respected when DND status is displayed;
确保在“请勿打扰”状态下客人的隐私被维护；
22.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests;
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施；
23.Combined with hotel management taking appropriate action in case of emergency
配合酒店管理部门在紧急情况下采取行动；
24.informing Floor Supervisor of any potential danger and taking remedial measures on dangerous situations timely;
向楼层经理通报存在的潜在危险，及时对危险的情形采取补救措施；
25.Seek opportunities to continually improve guest service by reporting guest comments;
通过汇总客人的意见，寻找机会不断发展对客服务；
26.Facilitate multi tasking;
鼓励员工掌握多技能。