客房部楼层主管

§ 协助客房部经理及客房部副经理确保部门顺畅有效的运转，并且确保部门的运转严格遵照部门政策和程序进行。
Assists the Assistant Manager, Housekeeping and Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
§ 确保客房部的服务遵循运营手册中的规定。
Ensures Housekeeping service standards are in accordance with the Operations Manual.
§ 记录当班日志，并跟进来自其他主管的未尽事宜报告。
Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
§ 为客房服务员准备工作记录表。
Prepares worksheets for daily Housekeeping Attendants.
§ 每天为客人提供适宜的免费开床服务。
Makes requisition daily of amenities for “Turndown” service.
§ 准备迷你吧和库房盘点报告，及房间缺陷清单。
Prepares reports for Mini bar, Inventory, Room defects.
§ 确保所有客房服务员遵循品牌承诺并始终提供优异的对客服务。
Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
§ 确保客房部员工适时的为其他部门员工提供同样优质的服务。
Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
§ 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.