前台主管 Reception Supervisor

1.Liaises with Housekeeping and other related departments on daily operations.
在日常运营中与客房部及其他各部门保持紧密的联系。
2.Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found.
礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
3.Establishes a rapport with guests, maintaining good customer relationship.
与客人建立并保持良好的宾客关系。
4.Ensures that the cashiering and credit procedures are strictly adhered to.
确保严格遵守收银及信用卡程序。
5.Organises and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to.
与客房部配合，确保严格执行既定的清洁计划。
6.Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly.
确保正确处理所有客人的留言、邮件、传真及包裹。
7.To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements.
确保按照部门运营手册的要求为客人办理入住及离店手续。
8.Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.
确保以正确的方式处理客人的信息及文件，以确保客人信息的机密性。