前台接待 Receptionist

1.Reports complaints or problems to Team Leader/Assistant Manager – Front Office if no immediate solution can be found.
遇到客人的投诉或问题，如果不能马上找到解决办法，则汇报给前厅领班/副理。
2.Ensures that guests receive a speedy and efficient check in/out.
确保客人得到快速、高效、准确的入住登记和结账离店服务。
3.Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.
确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。
4.Ensures that the guests’ bills are presented and collected accordingly.
确保提供给客人的账单正确，并正确收款。
5.Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
保证具有营销员的态度，并抓住酒店内的一切销售机会。
6.Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.
根据部门运营手册的标准处理所有抵、离店记录。
7.Adheres to pre-set availability and rate controls.
遵守预先设立的可用房安排及房价控制。