预订部文员

Shangri-La, Yiwu 义乌香格里拉
Located at the heart of Yiwu business center, Shangri-La, Yiwu is near the world-famous Yiwu International Commodity City. The hotel features 362 guestrooms and suites, as well as 136 serviced apartments. Shangri-La, Yiwu offers guests an exceptional dining experience. Brown Sugar restaurant comes to life with made-to-order Asian and Western dishes. Live cooking stations provide an array of international delights at buffet restaurant Yue Xiu Wok. From the Lobby Lounge, guests can enjoy relaxing moments. There is a 2,000-square-metre and 12-metre-high pillar-less Grand Ballroom, which comfortably accommodates 1,000 guests for banquets. There are also 11 other function rooms of varying size, some of which provide natural daylight.
义乌香格里拉位于高达215米的义乌世贸中心，毗邻与世界小商品贸易的国际商贸城。酒店坐拥362间48平米以上的客房和136间服务式公寓。酒店设有三间餐厅，为客提供非凡的餐饮体验。红堂特色餐厅提供各国风味美食；越绣灶自助餐厅大厨现场烹饪提供当地与国际美食；大堂酒廊是宾客享受下午茶的理想之所。位于酒店三楼的2，000平米无柱式大宴会厅挑高12米，可举办超过1,000人的宴会活动。酒店还设有11间不同大小的多功能厅，其中部分还配备自然采光。
We are currently looking for a Service Associate - Reservations Agent to join our team.
我们目前正在招聘一名预订部文员加入我们的团队。
As a Service Associate- Reservations Agent, we rely on you to:
1.To be well-versed in all reservations handling and process, proficient in operating the reservations systems and equipment.
2.To provide prompt, courteous and efficient service at all times. To answer the phones within three rings.
3.To upsell whenever possible to maximize on occupancy and revenues.
4.To ensure that all reservations are entered accurately and “mesh” update maintained consistently.
5.To fully understand market segmentation to accurately “qualify” reservations.
6.To handle incoming reservation requests/correspondence, confirming or regretting on the day received.
We are looking for someone who:
1.Minimum one years’ experience in an International class Hotel；
2.Good health, able to work under pressure；
3. Self-motivated and good team player.
工作概述：
1. 熟练操作预订系统和设备。
2. 随时提供及时、礼貌和高效的服务。电话铃响三声内接电话。
3. 在任何可能的情况下追加销售，使入住率和收入最大化。
4. 确保所有预订信息准确录入，并及时更新。
5. 充分理解市场细分，准确地“合格”预订。
6. 处理当天收到的预订请求/信件。
岗位要求：
1.至少一年国际品牌酒店工作经验；
2.身体健康，能承受工作压力；
3.积极主动，善于团队合作。
If you are the right person, what are you waiting for？ Click the apply button now！