楼层经理

Shangri-La, Yiwu 义乌香格里拉
Located at the heart of Yiwu business center, Shangri-La, Yiwu is near the world-famous Yiwu International Commodity City. The hotel features 362 guestrooms and suites, as well as 136 serviced apartments. Shangri-La, Yiwu offers guests an exceptional dining experience. Brown Sugar restaurant comes to life with made-to-order Asian and Western dishes. Live cooking stations provide an array of international delights at buffet restaurant Yue Xiu Wok. From the Lobby Lounge, guests can enjoy relaxing moments. There is a 2,000-square-metre and 12-metre-high pillar-less Grand Ballroom, which comfortably accommodates 1,000 guests for banquets. There are also 11 other function rooms of varying size, some of which provide natural daylight.
义乌香格里拉位于高达215米的义乌世贸中心，毗邻与世界小商品贸易的国际商贸城。酒店坐拥362间48平米以上的客房和136间服务式公寓。酒店设有三间餐厅，为客提供非凡的餐饮体验。红堂特色餐厅提供各国风味美食；越绣灶自助餐厅大厨现场烹饪提供当地与国际美食；大堂酒廊是宾客享受下午茶的理想之所。位于酒店三楼的2，000平米无柱式大宴会厅挑高12米，可举办超过1,000人的宴会活动。酒店还设有11间不同大小的多功能厅，其中部分还配备自然采光。
We are currently looking for a Service Manager- HSKP (Floor) to join our team.
1. To have complete knowledge of the Shangri-La’s Quality Standards, Service Standards and Group Specifications..
2. Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
3. Maintains and enforces all quality and service standards and procedures for Housekeeping Services.
4. Ensures staff are trained to understand and compete all common requests.
5. Ensures communication with Div/ Dept. and Section Heads is open and productive.
6. Performs any other duties or tasks as assigned by Hotel or Division Management
We are looking for someone who:
1. Physically fit / Has a reasonable standard of oral and written English.
2. Related job experience
3. Displays initiative and creativity
4. Flexible and adaptable to different working locations
工作概述：
1. 全面掌握香格里拉的质量标准，服务标准及集团规定
2. 确保以专业并符合酒店政策、程序的方式与客人进行良性的互动、交流
3. 全面贯彻执行客房部工作质量、服务标准及政策程序
4. 确保员工的培训，理解并执行要求
5. 确保与各部门、班组负责人之间的沟通坦诚，高效
6. 执行酒店管理层所赋予的工作安排
岗位要求：
1. 身体健康/一定的英语口语及书写能力
2. 有相关的工作经验
3. 工作积极主动
4. 灵活机动, 能适应各种不同的工作环境
If you are the right person, what are you waiting for？ Click the apply button now！