餐饮预订文员

Shangri-La, Zhoushan 舟山香格里拉
2020年1月9日，舟山香格里拉一期项目正式开业，将闻名于世的香格里拉殷勤待客之道和标志性餐饮带到舟山。该一期项目将为本地市场及到访舟山的客人打造以独立餐厅 “拾捌香潮” 和高端宴会服务为主打的全新体验。香格里拉还在第一期开业的28间客房中试用了新的智能酒店技术。
In January 2020, Shangri-La Group brought its legendary “Hospitality from the Heart” and signature culinary experiences to Zhoushan. Under Phase I of the project development, Shangri-La present an entirely new hotel experience and product mix by focusing on its standalone food and beverage outlet - CHAO No.18 and its premium event-catering business. Shangri-La also pilot its new smart hotel technology in the 28 guestrooms in the Phase I opening.
我们目前正在招聘一名餐饮预订文员加入我们的团队。
We are currently looking for a Service Associate - Reservations Agent to join our team.
工作概述：
1. 熟练操作预订系统和设备。
2. 随时提供及时、礼貌和高效的服务。电话铃响三声内接电话。
3. 在任何可能的情况下追加销售，使入住率和收入最大化。
4. 确保所有预订信息准确录入，并及时更新。
5. 充分理解市场细分，准确地“合格”预订。
6. 处理当天收到的预订请求/信件。
岗位要求：
1. 至少一年国际品牌酒店工作经验；
2. 身体健康，能承受工作压力；
3. 积极主动，善于团队合作。
As a Service Associate - F&B (Reservation), we rely on you to:
1. To be well-versed in all reservations handling and process, proficient in operating the reservations systems and equipment.
2. To provide prompt, courteous and efficient service at all times. To answer the phones within three rings.
3. To upsell whenever possible to maximize on occupancy and revenues.
4. To ensure that all reservations are entered accurately and “mesh” update maintained consistently.
5. To fully understand market segmentation to accurately “qualify” reservations.
6. To handle incoming reservation requests/correspondence, confirming or regretting on the day received.
We are looking for someone who:
1.Minimum one years’ experience in an International class Hotel；
2.Good health, able to work under pressure；
3. Self-motivated and good team player.
If you are the right person, what are you waiting for？ Click the apply button now！