Guest Services Supervisor 宾客服务主管

Job Responsibilities
岗位职责
Provide guests with full services such as check-in, dining, business, and check-out.
为客人提供入住、就餐、商务、离店等全程服务。
1. Comprehensively manage the service work of the administrative floor, and do a good job of training and assessment.
全面管理行政楼层的服务工作，做好培训和考核工作。
2. Check the appearance, courtesy and courtesy of the administrative housekeeper, strictly check attendance, and strictly implement service procedures and specifications.
检查行政管家的仪容仪表、礼节礼貌，严格考勤，严格执行服务程序与规范。
3. Master the room status of the VIP floor, the situation of the guests and the necessary information.
掌握贵宾楼层的房态，宾客的情况和必要的信息。
4. Read and fill in the diary of the shift.
阅读并填写交接班日记。
5. Regularly summarize the work, analyze various data and report.
定期总结工作， 分析各种数据并上报。
6. Complete other tasks assigned by superiors.
完成上级交办的其它工作。
Job Requirements
岗位要求
1. Familiar with the business of the front desk.
熟悉前台的各项业务。
2. Proficient in various reception procedures at the front desk, strong communication skills, solve various problems in work, and handle various complaints.
精通前台的各项接待程序，沟通能力较强，解决工作中的各种疑难，处理各种投诉。
3. Cheerful personality, good personal training, serious and responsible work, and decent work style.
性格开朗，有良好的个人修养，工作认真负责，作风正派。