Front Office Manager前厅部经理

DUTIES AND RESPONSIBILITIES
责任和义务
Ensures that applicable operating procedures are implemented for the following:
确保能以适当的运作程序进行以下操作:
1. Maximum room utilization.
最大客房入住率。
2. Maintenance of the highest possible average room rate.
维持酒店的最高可能平均房价。
3. Availability and condition of room is kept current.
客房的正常条件及可用性及时更新。
4. Room reservations are accepted unless there are valid reasons for rejecting.
除非有无效原因而拒绝，否则要接受客房预定。
5. VIP rooms inspected and all concerned advised prior to arrival of guests.
检查贵宾房间及有关贵宾的到达。
6. Group commitments of reservations are reconciled with that of Sales.
团队预定情况与销售部保持一致。
7. Potential closed dates are reviewed with Sales and Resident Manager; controlling of open and closed dates.
与销售部经理及驻店经理讨论可能的关店日期，控制酒店的开店与关店日期。
8. Control of keys.
钥匙控制。
9. Receipt and flow of mail and messages to ensure efficient methods and liaison between department sections and shifts.
确保部门和班次之间高效地收发信件和信息以保持良好沟通。
10. Potential room control procedure and adequate explanation for the variance.
对可能发生的房间变动的控制并对变动做出解释。
11. Daily weekly, monthly occupancy forecasts evaluated against actual occupancy, vacancies noted and taken into account for succeeding forecast. Annual forecast figures for Front Office.
预期日、周、月客房占用率与实际占用率对比衡量，将变动记录下来并记入成功预 报账目。做前厅部年度预计报表。
12. Room status accurate and current.
即时的准确房态。
13. Written reports to management relative to anticipated room occupancy, reservation pattern, expected check-in and out.
拟定有关预期客房入住率，预定模式，预期登记入住和结账的管理的书面报告。
14. Adequate daily staffing and appropriate working schedules to minimize payroll costs.
控制每天的员工人数与工作日程的匹配来节约工资。
15. Employment and training of staff in co-ordination with Personnel Department.
与人事部协作进行员工雇用与培训的事宜。
16. The promotion and aid in carrying our hotel employee relations policies, such as courtesy program, work performance records, vacations, etc.
提升和协助拟定酒店员工有关政策，如礼仪计划，工作表现记录，假期，等等。
17. Periodic performance evaluation of staff.
员工周期表现评估。
18. Presiding of Front Office meetings.
主管前厅部会议。
19. The performance of other related functions that may be assigned.
其他可能分配的相关功能的表现。
JOB SPECIFICATION
职位条件
1. Preferably college graduate or equivalent in experience
大学专科毕业以上或同等经验
2. Minimum 5 years’ experience in Front Office operations
五年以上从事前厅部工作经历
3. Verbal and written facility
口头表达和书面表达能力强
4. Personable, aggressive
风度不凡，要求上进
5. At least 25 years of age
25岁以上
6. Must have working knowledge of Sales and Housekeeping operations and must understand functions of and be able to co-operate with closely related departments
必须有销售部和客房部工作经验并且必须了解和具有与密切合作部门协作的能力
7. Good human relations is a must
人际关系良好