贵宾服务经理

Apply knowledge of the CRC Grandstand House Rules and Total Experience Design to assist the line manager in the design the Customer Services Operating Model and simulation planning for all the customer services operations within CRC Grandstand.Assis the line manager in working with different department to provide services to meet the Customer Experience program, ensuring a deep understanding of customer preferences, needs, and expectations. Assist the line manager in developing SLA focused on providing high customer satisfaction for all Segment clients to CRC Grandstand.Define customer experience touch points to sharp the customer perception of branding and enhance customer experience and drive greater satisfaction.Assist Line Manager in Create Master Training Plan for Customer Services Functions.Support Line Manager to oversee VIP services operations teams to ensure VIP Services operations are carried out per SLA.Work closely with Owner segments to develop personalized service packages precisely tailored to meet the diverse needs of all VVIP. Define customer experience touch points, design and execute personalized service to our VVIP guests in the Grandstand.