SPA Receptionist 水疗中心前台接待

Job Level 岗位级别：Line staff 基层员工
Report To 汇报给：SPA Supervisor 水疗主管
Position Overview 岗位概述：
The SPA Receptinist needs to greet guests when guest enters SPA; introduce SPA and all the services, products to guests; properly handling with all guest bookings with details correctly; produce SPA reports by using related SPA system, etc.
水疗中心前台接待需要在客人进入水疗中心后问候客人；带客人参观水疗中心，并详细专业地介绍水疗中心的理疗项目及所用产品；处理客人的理疗预定，准确记录细节信息；运用水疗系统生成日常水疗报表等等。
The Role 岗位职责：
The ability to follow proper payroll and key procedures
遵循正常上班考勤制度和上班流程
The ability to verify the attendant staff is present
能够监督员工是否在岗
The ability to greet all guests who enter the Spa
问候所有进水疗中心的客人
The ability to have a thorough understanding of every spa service including benefits, indications & contraindications
对每一项水疗服务有透彻的了解，包括其益处、适应症和禁忌
The ability to organize and schedule all guest bookings
能够合理安排客人的预订
The ability to operate the SpaSoft software system for spa reservations and all other SpaSoft functions
能够运用spasoft系统给客人安排预约并且知晓其功能
The ability to read and update the daily log and communicate relevant information to the staff
能够了解和更新水疗日常记录，并交流相应的信息给员工
The ability to operate the computer, copier, fax and credit card machines.
能够使用电脑，复印，传真和pos机
The ability to produce all Spa reports as required by management.
能够按管理层需求制作水疗报表
The ability to process outgoing mail.
有回复邮件的能力
The ability to process all charges
能够处理所有的收费款项
The ability to set up and handle gift certificates.
能够制作和处置礼品卡
The ability to requisition and stock office supplies for the desk
能够为办公室申请和储备办公用品
The ability to use guests name appropriately in all situations
在任何场合能够恰当的使用客人的名字
The ability to copy and distribute materials
能够复制和分发资料
The ability to upsell treatments to guests when booking
在预订时能够恰当的升级护理
The ability to ensure all decoration always looks fresh and to Standards within the Spa reception area.
能够确保水疗前台区域的装饰和陈列达到标准
The ability to be calm and patient when dealing with guests at all times
跟客人沟通时总是能够沉静，耐心
The ability to handle guest complaints and to notify spa management.
能够处理客人投诉并且告知水疗管理层
The ability to Meet/Exceed retail and spa treatment targets.
能够达到或者超越零售产品和水疗项目的营业额目标
The ability to provide assistance to guests about the retail merchandise.
能够为客人提供有关零售商品的帮助
The ability to work as part of a team to ensure effective running of Spa department
紧密的团队合作确保部门高效的运行
The ability to respond properly in any resort emergency or unsafety situation.
在任何紧急或不安全的情况下都要做出适当的反应
The ability to perform other tasks or projects as assigned by hotel management and staff.
能够完成酒店管理层和员工分配的其他任务或项目
Talent Profile 能力&技能需求
This position is opened to both permanent employees and trainees.
这一职位接受正式工，也欢迎实习生申请。
This position requires candidates could communicate with guests in English.
这一职位要求候选人可以用英文与客人基本沟通。
Superior communication skills
资深的沟通技能
Be interested in and understand Spa environment, concept and service.
热爱和了解水疗行业，水疗理念和服务