F&B Director 餐饮总监

Developing andMaintaining Budgets 开发和维护预算
Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. 管理所有餐饮部的财务和人员。制定和推动有关餐饮部的客户满意度计划 Maintains a positive cost management index for kitchen and restaurant operations. 维持厨房和餐厅的正常运营的理想成本管理 Utilizes budgets to understand financial objectives. 通过预算达到财务目标
Leading Food andBeverage Team 领导餐饮团队
Manages the Food and Beverage departments (not catering sales). 管理餐饮部门(不是餐饮销售) Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. 监督和管理员工。管理日常运作。了解员工的岗位职责以便在员工缺岗是顶岗 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 利用人际关系和沟通技巧来领导、影响和鼓励员工;制定良好的商业决策;同时以身作则体现领导工作的诚实性和完整性 Oversees all culinary, restaurant, beverage and room service operations. 负责监督所有烹饪、餐厅、饮料和送餐服务 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. 创造和培养良好的工作氛围。强调态度、积极性、团队合作。持续改进并提供热情的服务 Provides excellent customer service to all employees. 提供优秀的客户服务 Responds quickly and proactively to employee's concerns. 对于员工的问题要积极和迅速的响应 Provides a learning atmosphere with a focus on continuous improvement. 提供一个良好的学习氛围，注重长期的发展 Provides proactive coaching and counseling to team members. 为团队成员提供积极的辅导和指导 Encourages and builds mutual trust, respect, and cooperation among team members. 鼓励团队成员之间相互信任、尊重和合作 Ensures and maintains the productivity level of employees. 确保和维护员工的生产力水平 Develops specific goals and plans to prioritize, organize, and accomplish your work. 制定具体目标和计划。组织并完成工作 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. 将领导力,远景和发展方向紧密结合，以便有效的实现部门目标 Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded. 与员工和团队共同设立明确的期望，如果超出了客人期望，团队领导人要确保适当的奖励
EnsuringExceptional Customer Service 确保卓越的客户服务
Provides excellent customer service. 提供优秀的客户服务 Responds quickly and proactively to guest's concerns. 对于员工的问题要积极和迅速的响应 Understands the brand's service culture. 了解品牌的文化 Ensures that all employees, team leaders and managers understand the brand's service culture. 确保所有员工、团队领导和管理者理解品牌的服务文化 Sets service expectations for all guests internally and externally. 为所有酒店内外的客人设置服务期望 Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. 帮助客人处理问题或投诉。直到问题已经通过适当的经理或员工得以解决。 Ensures all banquet functions are up to standard and exceed guest's expectations. 确保所有宴会功能都符合标准,超出客人的期望 Provides services that are above and beyond for customer satisfaction and retention. 确保提供的服务超出客人的满意 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. 为了提高服务质量。员工人需要理解客人需求而与客人进行交流。应对其进行指导、反馈、或个别指导 Serves as a role model to demonstrate appropriate behaviors. 作为一个榜样展示良好的行为 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. 管理日常运作,确保客户日常所需的服务质量及标准
Managing andConducting Human Resource Activities 管理和执行人力资源活动
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. 对下属提供指导和方向,包括设定绩效标准和监控服务质量 Conducts performance reviews in a timely manner. 进行及时的绩效考核 Promotes both Guarantee of Fair Treatment and Open Door policies. 促进公平待遇政策及门户开放政策 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. 明确发展需要的人，教授,指导,以帮助下属改善知识或技能 Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. 识别他人的教育需要,发展合理的教育或培训课程,指导其他人 Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. 基于员工满意度和客人满意的结果设计行动方案，提高需要改进的领域，扩大优势
AdditionalResponsibilities 额外责任
Complies with all corporate accounting procedures. 遵从公司所有的财务程序 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. 向监管者提供信息和下属通电话、书面、电子邮件或者面谈 Analyzes information and evaluates results to choose the best solution and solve problems. 对信息和评估结果进行分析选择最佳的解决方案解决问题
Ensures effective departmental communication andinformation systems through logs, department meetings and property meetings. 通过日志,部门会议和酒店会议确保有效的部门的沟通与信息管理
TALENT PROFILE
Qualification
bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years’ experience in food and beverage, culinary, or related professional area.
学士学位,工商管理、市场营销、酒店和餐厅管理或相关专业,四年的在食品和饮料,烹饪,或相关的专业领域的工作经验
Work Experience
Experience and exposure in sales/marketing environment. Hospitality qualification or work experience preferred.有市场营销工作经验的优先。有酒店管理资质或工作经验优先
Technical Skills
Ability to identify needs with the twin acts of probing and listening.能够通过看听识别客户需求
Strength of character coupled with determination and self-discipline有较强势的性格同时具备自律性和决心
High level of self-confidence, enthusiasm and initiative. 较高的自信，热情主动
Fine art of communication excellence. Ability to deal with different types of people. Effective use of psychology.
卓越的沟通交流的能力，能够有效的利用心理学进行卓越的沟通交流，能够与不同类型的人交流