礼宾主管 Service Leader - Concierge

n Establishes relationships
with guests to delight and gain loyalty.
建立良好的宾客关系赢得客人的忠实感。
n Actively obtains feedback
from guests to improve services and facilities.
积极地赢得客人的反馈意见，提高服务和设施。
n Enforces all quality
standards and procedures from VIP guests, pre-arrival, to their arrival, during
their stay till their departure.
加强质量标准和VIP客人，预先抵达， 抵达， 入住至离店的程序。
n Ensures FIT’s arriving and
departing by limousine are met and greeted and are given a smooth and seamless
check-in and check-out.
凡是订车的散客到达和离店必须要迎接和欢送， 保证客人的顺利入住和离店。
n Develops and instill the
philosophy amongst staff to exceed guests needs at every point of contact.
发展香格里拉理念， 在每一次对客服务中超出客人的期望值。
n Checks the log book to ensure the quick
and correct handling of guest requests.
抽查记录本，确保快速准确地解决客人的需求。
n
Analyzes
and solves any recurring problems that arise.
分析和解决多发问题
* Assist Service Manager in maximizing revenue in Front Office Department.
在前厅部协助服务经理，扩大前厅收益。
* Monitor efficiency levels in Concierge.
监督礼宾部的效率水平。
* Ensures Service Associate staffing deployment is appropriate for business volume.
确保按开房率合理分配员工。
* Ensures all employees are performing the assigned tasks with adhering to the standards.
确保所有员工按标准完成所分配的任务。
* Monitors wastage and energy consumption throughout the Concierge Department.
监督全礼宾部的物资和能源消耗。
* Ensures all employees are practicing recycle wastage at all time.
确保所有员工始终对物资循环再利用。
* Contribute suggestions concerning
Environmental issues.
对环保事宜提出建议。
* Maximizes every opportunity to increase revenue by selling the in-house facilities and inter hotel sales.
通过促销酒店内部的设施，扩大增加收入的机会。
CHARACTERISTICS REQUIRED
要求
·
Has a reasonable
standard of oral and written English.
有一定的英语口语和书写能力
·
Presentable.
良好的外貌
·
Good Health.
身体健康
· Articulate.
语音清晰
·
At least 2 years
experience in Concierge Operations.
至少2年礼宾部工作经验
·
Concierge Service
Leader Experience.
礼宾部主管工作经验
·
Ability to
interact
善于交际
·
Displays initiative
主动性
·
Pleasant
性格开朗
·
Knowledge of
computer.
电脑知识
·
Able to work
flexible hours.
能适应灵活的工作时间