前台接待 Front Desk Agent(J10294)

工作职责：－随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.－熟知部门标准工作程序。Maintains intimate knowledge of departmental standards and procedures.－履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.－按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand.任职资格：.