Food and Beverage Service Attendant餐饮服务员

- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
- Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息。
- Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
- Attends and participates in daily briefings and outlet meeting
参加和参与每日的例会和其它计划好的会议。
- Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程。
- Ensure music is on at standard level / volume
确保音乐是按照餐厅的标准进行播放。
- Ensure lighting is on at standard level
确保灯光是按照餐厅的标准进行开关以及照明。
- Trays and tray jacks are cleaned and effectively used
有效的利用托盘和托盘架
- Coffee and tea is served hot and in accordance with standard
咖啡茶的服务与标准一致
- Outlet equipment is clean and in good working condition
设备干净
- Equipment is cleaned, sorted and stored in designated area
设备分类且存放好
- Glassware is cleaned and polished and stored in designated area
玻璃器皿擦亮
- Flatware is cleaned and polished and stored in designated area
擦亮餐具
- China is cleaned and polished and stored in designated area
清洁瓷器
- Waiter stations are prepared according to standard
准备好服务台
- Cutlery is placed for buffet and table service is cleaned and polished
摆放好自助餐桌上的餐具
- Tables are pre- set and re-set after each meals
摆设好餐台
- Reservations are read and familiarized
阅读并熟悉预订
- Special occasions and promotion are read and familiarized
准备好特别活动
- Guests are greeted and seated with a smile
迎宾并安排客人就坐
- Daily specials are explained and upsold
说明并推销每日特价
- Food orders are processed accurately
准确的下餐单
- Food orders are taken quickly
快速的为客人写餐单
- Used ashtrays are clean regularly. Change with every 3 butts
定时清理用过的烟灰缸，标准不超过3个烟头。
- Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
- Converse with Guests about wines promotion, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
- Promoting and up-selling of signature food and beverages to guests
向客人推销部门招牌食品以及饮品。
- Take appropriate action to resolve guest complaints
正确处理客人的投诉。