Crowne Meetings Director 皇冠会务销售总监

The Crowne Meetings Director will manage and provide day-to-day leadership to the Crowne Meetings Fulfillment Team and Crowne Meetings Events Team, respectively. As such, the Crowne Meetings Director is responsible for an effective lead conversion process, including steps such as enquiry handling, preparation of proposals, quotations, checking product information and customer requirements, and for successful event execution, which includes steps such as meeting/event planning, co-ordination with hotel operations and clients before, during and after each meeting/event.
皇冠会务销售总监将管理及引领皇冠会务执行及管理团队，全权负责生意转换的全部过程，包括处理问询，准备建议书，报价，检查酒店产品信息及客户需求，同时就会议/宴会前期，会议/宴会执行过程中及之后的规划，运作部门间的协作全程跟进，确保成功的会议/宴会的执行。
-       Develop deep understanding and knowledge of key sectors targeted by hotel and ensure products and services are ahead of competition to maximise lead conversion rate and guest satisfaction
了解酒店目标客户的需求及相应具备的行业知识，确保酒店的产品及服务优于竞争对手酒店，最大化的提高生意装换率及客户满意度。
-       Provide creative input into Meetings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunities
为会议产品开发提供创新的投入，同时保持一个差异点以开发创新的产品和收入的机会
-       Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion and guest experience
确保生意的及时跟进及同客户建立战略合作的关系，提升并维持生意转换率及客人满意度始终维持高水准。
-       Contribute actively to the compilation of annual business plan and strategic sales & marketing plans
积极参与年度市场营销计划的制定及执行。
-       Conduct and/or assist the sales team with customer negotiations
协助业务拓展团队开展客户谈判
-       Manage contract signing process
管理合约的签署流程
-       Ensure timely delivery of Master Invoice to customers and help with facilitating payment
确保结算环节的顺利及准确
-       Complete forecasts, plans, and productivity reports for management
为酒店管理层提供准确的生意预测，行动计划及相应的产量报告
-       Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products and services while minimising waste to increase revenue
参与年度收益预算的制定，同时监控预算的执行，尽可能控制成本，增加收入
-       Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines
同酒店相关运作部门通力协作及沟通，掌管酒店活动场地，酒店配套服务及食物，酒水的价格制定及控制。
 
-       Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members
掌管每日酒店的会议活动，工作计划及分配，为团队的每一个成员建立业绩发展目标。
-       Provide effective leadership to fulfilment and events teams, including the ability to direct activities according to the relevant detailed SOPs
有效的领导团队及生意的执行，包括根据具体的工作流程，规划行动方向的能力。
-       Enhance team performance through effective communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Develop and sustain effective relationships with clients, maximizing satisfaction and on-sell opportunities
通过同相关部门的有效沟通及协作，提高团队的业绩表现，同时根据客人的具体流量，确保足够的酒店服务人手。发展及维持良好的客户关系，最大限度的提高客人满意度及增销的机会。
-       Communicate to his/her superior any issues encountered and other relevant information
就运作中遇到的相关问题，同相应的上级主管保持及时及有效的沟通
-       Ensure the team’s accurate and timely updating of all relevant record in the Sales and Catering System
确保团队的所有成员在宴会管理系统中及时的更新每个活动的情况。
-       Organise training sessions, daily briefings and other meetings as required; ensure staff has the tools, training and equipment to carry out job duties
组织部门培训，按要求开展每日例会及其他的会议，确保团队成员拥有开展工作所需要的工具，培训及相应设备。
-       Conduct periodic formal reviews with the Crowne Meetings Fulfillment Team and Crowne Meetings Events Team on their targets and goals
对皇冠会议执行及管理团队成员就他们的业绩目标进行定期的回顾及检查
-       Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team
为皇冠会议团队的每一位成员，按照洲际集团的标准，制定年度绩效考核目标，个人发展计划及年终绩效评估
-       Recommend and/or initiate salary, disciplinary, or other staffing/human resource-related actions in accordance with hotel or company rules and policies
根据公司的章程及政策，在员工薪资，纪律等人事相关领域提供建议。
-       Act as escalation point for clients and members of the Crowne Meetings Fulfillment Team and Crowne Meetings Events Team and provide resolution to issues
作为承接客户与皇冠会议执行团队之间的重要角色，就出现的问题提供有效的解决方案。
-       Process customer inquiries in accordance to specified service standards
根据具体的服务标准，合理的规划及管理客户生意问询的处理流程
-       Develop and deliver relevant documentation to the customer (e.g. proposal, contract, loyalty programmes, area attractions, restaurants, facility information)
向客户准备及提供相应的文件（例，活动建议书，合约，法律条款，当地特色，餐厅及设施情况）
-       Prepare and guide the team on site inspections, entertainment, familiarisations and other events for potential customers (when necessary); ensure all details of meetings and conventions are in compliance with hotel standards, including room set-ups, staging, lighting, audio-visual, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions and VIP services
就客户到酒店实地考察进行充分的准备及协助开展，确保会议及宴会活动的所有环节按照酒店的标准得到妥善安排，包括，房间布置，舞台安装，灯光，印象视频设施，客人流向，菜单，活动装饰，团队用房预留，交通，费用结算，贵宾服务等
-       Assign appropriate designated Event personnel based on the event requirement
根据活动的需要，分派合适及有能力的成员对活动进行有效的管理
-       In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
在回来计划过程中，同会议主办方充分沟通，考虑活动的流程，餐饮安排，菜单定制，布置需要等因素，确保活动场地的优化使用，提高会议执行的效率。
-       Ensure the team meets with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
确保在会议过程中同活动主办方就每日活动安排进行沟通及回顾，确认当日消费金额及账单的准确，或对最后活动所产生的费用进行适时的预估。
-       Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience
计划并开展同客户及宴会服务团队的会前协调会，努力提高客人满意度
-       Analyse and action against client satisfaction surveys to improve services and identify further business opportunities
就客户满意度调查报告进行分析及采取相应的行动，提高服务水准及确定以后的生意机会。