Crowne Meetings Fulfillment Executive 皇冠会务销售主任

The Crowne Meetings Events Excutive will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, increasing customer satisfaction, and driving incremental revenue to the hotel.
皇冠会务统筹主任将负责提供客户活动策划，在会议期间处理客户的要求，以及事后得到客户的反馈。这个角色的关键是发展专业知识，了解部门/帐户需求，提高客户满意度，增加酒店收益。
- Develop a strong understanding and knowledge of key sectors targeted by the hotel, and gain sectorial/account expertise when necessary to maximise guest experience
了解酒店目标客户的需求及相应应具备的行业知识，确保酒店的产品及服务优于竞争对手酒店，最大化的提高生意装换率及客户满意度。
- Prepare Weekly Events Forecast and seize upselling opportunities
准备每周活动的预测和把握扩大销售的机会
- Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction
确保及时跟进和追求与客户和利益相关者的战略合作关系，以推动最高水平的客户满意。
- Ensure timely delivery of Master Invoice to customers and facilitate payment
确保及时交付的主发票给客户，并加快支付。
- In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
在会议计划过程中，同会议主办方充分沟通，考虑活动的流程，餐饮安排，菜单定制，布置需要等因素，确保活动场地的优化使用，提高会议执行的效率。
- Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
每天每个会议筹办者见面汇报日常事件，检讨消费，账单和任何异常合约估计最终计费帐单和审查
- Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience
计划和进行事前与客户以及餐饮工作人员协商，以确定潜在的客户体验的增强
- Assigned upon situation, as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
分配情况后，跟自己的具体客户沟通，立即给予援助以迅速满足客户需求，以使他们的活动顺利进行。
- Ensure the organisation of post-event calls and Feedback Survey collection, and follow up with customers to obtain event feedback and identify further business opportunities
会议结束后，收集整理反馈调查及跟进事后的与客户联系电话，与客户取得联系并寻找更多商机。
- Team up with counterpart Crowne Meetings staff to deliver sector/customer specific services when necessary
与相应的皇冠会务工作人员通力合作在适当的时候提供部门/客户的特定服务。
- Where applicable, supervise, guide and train Crowne Meetings Events Coordinators in carrying out their responsibilities
在适用的情况下，履行相应的职责，监督并指导培训皇冠会务活动协调员的工作。
- Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated& reconciled
与预订部，市场销售部，餐饮部通力合作以确保所有环节顺利进行。