Housekeeping Clerk客房文员

• To record all telephone calls and follow up.
记录所有的电话并跟进解决问题
• To handle and log calls from Floor Supervisors and room attendants for trouble and advises department concerned.
记录楼层主管和客房服务员遇到的问题，并与相关部门进行协调。
• To record guests’ requests in Log Book and make certain that requests are taken care of.
在交班本里记录客人的需要并且关注客人的需要是否得到满足
• To handle complementary orders, cancellations or room changes.
处理临时订房、预订取消、换房等
• To keep the concerned Floor Supervisors informed regarding group arrival, group departures and preset up for VIP arrivals.
随时告知楼层主管关于团队的到达、离店、VIP客人抵达等相关的信息等