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旅游服务业的招聘求职平台

酒店、餐饮、休闲娱乐、康养

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职位详情

前台接待员 - Front Office GSO

3千-4千
  • 成都
  • 1年以上
  • 高中
  • 提供食宿
  • 带薪年假
  • 午餐补贴
  • 人性化管理
  • 节日礼物
  • 技能培训
  • 仪容仪表补贴
  • 免费房福利
  • 岗位晋升
  • 包吃包住
  • 六险一金
职位描述
招聘人数:3人
岗位职责/职位描述
Duties and Responsibilities工作职责
job overview职位概述:
· Responsible for all activities relevant to the Front Desk such as the Reception, check in / out, rooming of all guests and assisting them with inquiries.
· 负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房以及协助处理客人的问询等。

Duties and Responsibilities工作职责:
· Registers and rooms all arrivals according to established procedures
· 按照既定工作程序为所有来客登记并安排房间。
· Maintains intimate knowledge of departmental Standards Operating Procedures
· 熟知部门标准作业程序的规定。
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· 履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
· Maintains cashier float and ensures accurate daily report of all money received
保持库存现金限额并保证每日对所收现金进行准确报告。
· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages.
熟知所有特别促销活动,如:季节性套餐计划。
· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Front Office Manager if he/she unable to assist
处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和前厅部经理。
· Is familiar with other sister Hotels and Residence so that guest indicating any next destination onward booking to another sister properties
熟悉姐妹酒店/公寓其它成员酒店,以便当客人在以后要去的目的地时可以进行提前预订 。
· Does everything possible to ensure that the guests depart the hotel / residence with a positive impression of hotel / residence service
尽一切努力确保客人在离店时会对酒店/公寓的服务有很好的印象。
· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
在值夜班时,检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。
· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability sources within the reservation systems
全面了解标准的预订工作程序,包括如何正确使用表格,如何读电子邮件,留言和如何在预订系统内对房源情况进行解读。
· Maintains exemplary deportment standards of behaviour and appearance and attitude as expected in a Lanson Place Hospitality Management Limited
按照逸兰酒店及公寓管理集团的预期保持自己行为、外表和态度的高标准。
· To ensure that the front desk work area is kept clean and in an orderly state al all times
随时保持前台工作区域的整洁和有序 。
· Endeavours to maintain the high standards of the hotel/residence with particular regard to the importance guest member and other VIP
· 力争保持酒店/公寓的高标准,特别注意重要会员及其它贵宾的重要性。

QUALIFICATIONS AND REQUIREMENTS任职要求:
Required Skills –
技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel/residence, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Able to read and write English
· 能够读写英语
· Proficient in the use of Microsoft Office and Front Office System
· 熟练使用微软办公软件和前台系统

Qualifications –
学历
· High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
· 具有高中学历或酒店行政管理,酒店管理或相关的职业证书。

Experience –
经验
· 1 year experience in guest / customer service, or an equivalent combination of education and experience.
· 拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。
· 性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感

其他要求

  • 国际联号工作经验:优先
  • 年龄要求:25-40岁
  • 语言要求:英语-一般
  • 计算机能力:一般
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工作地点

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成都市顺城大街269号富力中心B2座
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