Guest Service Manager 宾客服务经理

MAJOR RESPONSIBILIES 责任概要 :
-To supervise the Front Office all units activities during the shift and handle guest relations and requests. As well as develop new GSM, responsible for guest request,
-当班时管理前厅部各岗位工作，并处理宾客关系和要求；回应客人的合理需求，发展新的宾客服务经理，品牌服务标准和客人投诉的分析。
JOB SPECIFICATION 职位要求 :
-Good knowledge and very familiar with all front office area operation
-掌握前厅部工作知识并且熟悉前厅各岗工作
-Good English language skill
-良好的英语能力
-Good supervisory skill
-良好的管理技能
-Good communication skill
-良好的沟通技巧
-Be good at organize and problem solving
-良好的组织以及解决问题的能力
-Good finance knowledge
-良好的财务知识