宴会预定中心主任

MAJOR RESPONSIBILIES 責任概要:
Handle all incoming group inquiries. Effectively leads thecustomer through the sales process to the point of a signed contract/offer.Communicate specifics of group to Event Management. Manage larger accounts orspecial markets.
处理所有团队询价需求。根据有效的销售程序，满足客人的个性化需求，成功签订销售合同。有效地和宴会统筹专员进行沟通，传达客人所有的活动安排及需求。负责知名企业或特需市场。
SPECIFIC DUTIES 工作任務:
· Directly answers allincoming group inquiries/opportunities.
直接回复客人关于团队报价的问询。
· Builds rapport andeffectively qualifies each business opportunity.
与客户建立良好的关系，有效地评估每个询价需求。
· Determines availabilityof space and rate using revenue management tools such as hotel sales strategy,forecast book, sales system. Seeks additional approval from Revenue management/ Director of Sales as needed.
使用有效的营运收益软件，给予相应的客房及场地报价。
· Exhausts all avenues tosell hotel through alternative dates and/or rates. If no alternative isdetermined, Sales Manager cross sells to another Marriott hotel(s).
在可选日期与价格范围内，尽力销售酒店产品。如果可选日期的客房与场地都已预订，销售经理需向客人推荐其他万豪品牌酒店。
· Presents the benefits ofthe hotel to the customer.
向客户介绍酒店可提供的各项奖励计划及优惠政策。
· Inputs and maintainscontact, account and opportunity information in sales system.
在预定软件中输入相应的客户资料，如客户信息、公司名称等，并予以及时更新。
· Develops accuratecontract/offer and sends to customer. Gains commitment of customer through signed contract/offer.
根据客人需求，准备相应的团队或会议协议，经双方协商后，与客人签订相关协议。
· Once signedcontract/offer is received, completes accurate, detailed turnover documentationfor Event Management.
团队或会议协议签订后，准备好齐备的交接手续，并转交于宴会统筹部。
· Maintains relationshipwith customer through thank-you letter and follow up calls to increase repeatbusiness opportunities.
通过邮件或电话联系与客人保持良好的关系，以便在今后获得更多的合作机会。
· Strives to meetmeasurable targets and goals, as assigned for individual and team.
努力完成个人和团队的指标及任务。
· Site inspection.
安排客人参观酒店客房及相关设施。
· Implements trainingprograms to improve sales effectiveness and staff development.
参与各项培训计划，以便于提高销售技巧与员工发展。
· Tracks and measures theperformance of sales on a monthly or period basis.
每月评估销售成绩。
JOB SPECIFICATION職位要求:
Profile of Competency
工作能力:
· Strong overall sales skills
掌握全面的销售技巧
· Proficiency in meeting room set-ups, audio visual, and other support services
熟悉会议场地的布置，具有视听设备的知识以及相关的协调服务的能力
· Understanding of contract management and legalities
充分了解合同的内容并具备法律条款的相关知识
· Understanding and achievement of team and individual goals
理解并能完成团队和个人的各项指标
· Software knowledge
掌握基本软件知识
· Sales systems knowledge
掌握全面的销售系统知识
· Demonstrated customer development and relationship management skills
能够具备出色的发展客户及处理关系的能力
· Ability to work effectively with sales people
能够与所有的销售人员有效的沟通及合作
Language 語言能力:
· Good level of English and Mandarin is essential
必须具有良好的英文和中文普通话水平