Steward Supervisor 管事部主管

MAJOR FUNCTION 主要功能:
Manages the day to day kitchen utility operations and staff. Areas if responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Strives to continual improve guest and associate satisfaction while maintaining the operating budget
合理有效的每日厨房设备清洁及管事部员工管理。区域的职责包括配菜间,夜班清洁,后备区清洗及保洁,宴会的餐具和食物运行。在有效控制运营成本的同时要力求不断提高客人与员工的满意程度
MAJOR RESPONSIBILIES 责任概要:
To provide consistent quality of food and services to internal and external customers, by adhering to and enforcing all Marriott Standards and Policies; training and guidance of trainees and attendants.
通过坚持和执行各种万豪标准各项政策；培训和指导其部门其他员工和实习生，为所有顾客提供始终如一的，高质量保证的食品和服务。
SPECIFIC DUTIES 工作任务:
1. Directly responsible for sanitation of all culinary, storage and buffet areas.
直接负责厨房卫生设施，存储和自助餐区域。
2. Supervises dish room shift operations and ensures compliance with all food and beverage policies, standard and procedures.
监督管理盘碟存放间的轮班运转操作并确保与餐饮部的相关政策，标准，程序相一致。
3. Performs all duties of utility associates as necessary.
执行所有必要工作职责。
4. Follows proper handling and right temperature of all food products.
适当操作并对所有食品保持适当温度。
5. Inspects food holding and transport equipment repair and maintenance program.
检查食品持有程序和运输设备及其维修设备程序。
6. Ensures compliance with food handling and sanitation standards.
确保食品操作及卫生标准符合规定规范。
7. Ensures compliance with all local, state and federal regulations.
确保所有操作符合政府法律法规。
8. Manages all equipment, china, glass and silver and ensures adequate clean supplies of each.
管理所有设备，瓷器，玻璃器皿，镀银器皿并确保有其负责清洁的供应商。
9. Knows and enforces proper cleaning routines for service ware, equipment, floors, etc.
熟知并对所有服务器皿，设备，地板等清洁程序严格正确执行。
10. Conducts China, glass and silver inventories.
对瓷器，玻璃器皿和银器皿定期盘点管理。
11. Enforce proper breakdown procedure for banquets, restaurants, room service and Associates cafeteria.
针对宴会厅，餐厅，客房送餐及员工餐厅执行正确适当的破损程序。
12. Making sure the cleanness level is compliant with the brand standard guidelines.
确保清洁标准符合酒店品牌标准。
13. Knows and implements Marriott's 43 Points of Hygiene and Safety Standards.
了解并执行万豪43项卫生及安全标准。
14. Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
给予部门员工安全程序的培训，预防事故发生培训及成本控制。
15. Effectively investigates, reports and follow up on associates accidents.
有效调查，报告及跟踪员工的意外事件。
16. To be responsible for maintaining outlet safety at all times.
在任何时间维护各个分支部门的工作安全。
17. To implement a departmental daily 15 minutes training with associates.
执行贯彻部门每日15分钟培训计划。
18. Ensure utility staff is properly trained regarding sanitation, equipment handling and chemical usage.
确保给予部门员工关于卫生，设备操作及化学品的使用相关的培训。
19. Helps associates receive on-going training to understand guest expectations.
帮助员工培训并理解客户需求期望。
20. To ensure the efficient scheduling of supervisors and associates.
合理有效安排部门主管及员工的排班。
21. Periodically plan outside associates activity to promote teamwork.
周期性的计划安排员工参加团队活动。
22. Promote positive inter-departmental relations through candid communication and cooperation.
通过沟通和合作，创造一个积极和谐的部门关系。
23. Perform any reasonable request made by the management which is not life threatening or against the law.
严格执行管理层的任何不违反法律法规的合理要求。
24. Responds in a friendly manner to guest concerns or inquires.
友好礼貌的面对客人所关注的所有问题及需求。
25. Ensure associates maintain required food handling and sanitation certifications.
确保员工持有必须的食品操作和卫生操作证明。
26. Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
授权员工为客户提供优质服务，确保员工理解其期望。
27. Observes service behaviours of associates and provides feedback to individuals; continuously strives to improve service performance.
观察员工的服务行为并对他们提供反馈信息，不但指导他们改善服务表现。
28. Promote positive inter-departmental relations through candid communication and cooperation.
通过坦诚的沟通合作，积极推动跨部门的合作。