运营经理

Position Summary职位概述:
1. To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues.
通过和管理层建立良好的工作关系来支持酒店的管理战略。
2. Fully contribute to the design of the hotel’s business strategy.
全力关注酒店的经营战略。
3.Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
积极参与酒店内的管理核心项目。（固定资产，装修改造，培训和对客服务）
4. Actively support the CD by ensuring that Front Desk and F&B team members are fully trained and committed to upselling.
确保餐饮部，前厅部的员工接受规范的促销培训并致力于更好的推销产品，以此来积极支持商务发展部的工作。
5.Ensure that costs are controlled in a detailed and structured manner. Analyze costs on a monthly basis and prepare action plans (Cost per occupied room, food cost; beverage costs; payroll including overtime; other expenses; other outsource labor or services).
具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本，食品成本，酒水成本，工资包含加班，其他花费，小时工和外包服务)。
6. Ensure that all labour costs are flexed according to levels of demand / activity / season and that opportunities for a better balance between quality and cost through clustering or outsourcing or both are explored fully.
确保所有的劳动力是根据需求/活动/季节来合理安排的。捕捉集团合作或外包的机会来平衡质量和成本。
7.To jointly develop and maintain the closest possible understanding of revenue (in rate, volume or Banqueting) from the CD to ensure the greatest level of alignment between revenue and cost.
共同开发维护和关注来自商务发展的收入（房价，数量或宴会），以确保收入与成本之间的最高水平。
8.To manage all the direct reports (e.g. Chef, F & B Outlet Managers, Housekeeper, Front Desk Manager, Banqueting Manager, Chief Engineer) in a professional and motivating fashion.
用专业的和激励的方法管理直接管理范围内的团队。（如：厨师，餐厅经理，管家，客户经理，宴会经理，总工程师）
9.Conduct regular Operations meetings including all direct reports.
组织定期的营运会议包含直接管理范围内的分部门。
10.Recruit high quality team members in conjunction with HR department.
与人力资源部一起挑选高质量的员工。
11.Ensure a fully trained team of departmental trainers is in place with departmental training action plans, rolling 3 month training plan .
确保在各部门里有一位接受过部门培训员培训的员工，为部门制定培训计划，推出季度培训计划。
12.Ensure all team members are fully trained in job skills and customer service based on departmental service standards and records are maintained. (with HRD).
确保每位员工根据部门服务标准接受系统的工作技能培训和对客服务标准，记录要保留。
13.Ensures that work schedules/rosters are written according to hotel needs and compliance to labour laws.
确保排班表是根据酒店的需求制定的并遵循了劳动法。
14.Actively follow up on SALT & AQ reports instituting corrective actions in a fast and effective manner.
积极跟进SALT和AQ、有效率的采取整改措施。
15.To oversee the running of an Engineering operation ensuring that all departmental service/legal/safety standards are met consistently.
确保工程部的运营一贯的遵循部门标准/法律/ 安保规定。
16.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。