宴会厅副经理

Is responsible for the management of the banquet hall all related operational affairs, while offer guests the unique experience, to ensure the high quality service and standards. Ensure that all work to comply with the government on health, safety and other relevant provisions.
负责管理宴会厅的各项相关营运事务，在为宾客提供独特的体验的同时，确保高质量的服务和标准。确保所有工作遵守政府对健康、安全及其它相关规定。
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
Be charming by being approachable, having confidence and showing respect.亲切、充满自信、体现尊重来展现富有魅力的你。Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
JOB DUTIES工作职责
Financial returns财务回报
Budget preparation and management of the banquet hall with superior leadership. Monitor budget and control expenses of dining-room, the key control restaurant food, drinks, labor costs and costs associated with spending.和上级领导一起编制和管理宴会厅预算。监控预算并控制餐厅的各项费用，重点控制餐厅食品、酒水、人力成本及相关费用的开支。 Catering statistics through the analysis of the distribution system, forecast the change of the market, develop and implement food product promotion activities, improve the restaurant business income.
通过销售系统分析餐饮统计数据，预测市场的变化情况，制定和执行餐饮产品促销活动，提高餐厅营业收入。
The understanding of the operating budget of the restaurant and the actual operating income, when know actual operating income below budget and cost is higher than the budget, must be timely find out the reason, and try to finish the target.
清楚了解餐厅的营业预算及实际营业收入，当知道实际营业收入低于预算而成本高于预算时，必须及时找出原因，并设法完成指标。
Our People员工团队
The daily affairs, plan and assign work, working and development goals set for each employee. Provide employees with teaching, coaching and giving feedback on a regular basis, to help to solve the contradictory between various employees, improve employee performance.处理员工日常事务，计划并分配工作，为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高员工绩效。According to the group standard all team training staff. To ensure that employees receive proper training in quality and service standards, and for the employees equipped with tools and equipment required to complete all the work.根据集团标准培训所有团队员工。确保员工获得质量与服务标准方面的恰当培训，并为员工配备完成全部工作所需的工具与设备。Through daily communication and collaboration with other departments to promote teamwork, improve the quality of service.通过与其它部门进行日常沟通和协作促进团队合作、提高服务质量。 Check the employee attendance, each year for the employees, the appraisal to motivate on-the-job employees provide excellent service for the guest, at the same time should also be strict with themselves.
检查员工出勤情况，每年为员工工作表现作出评估，激励在岗员工为客人提供卓越的服务，同时也要严格要求自己。
Guest experience宾客体验
Ensure that restaurant facilities clean and dust removal in place and according to the expected volume of reserves adequate inventory. If you have any maintenance requirements, shall be notified immediately to the engineering department.确保餐厅设施设备的整洁、除尘到位并根据预期业务量储备适量库存。若有任何维修需求，应立即通知工程部。 To develop and to achieve the quality goals and customer satisfaction. Courtesy, quickly and efficiently to all guest questions, complaints, or demand response, to ensure that guests feel very satisfied.制定并达成质量目标与宾客满意度目标。礼貌、迅速高效地对所有宾客提出的问题、投诉或要求予以响应，确保宾客感到非常满意。Standing in the perspective of the guests, their needs, identify and meet the expectations of the guests, the guest loyalty.站在宾客的角度分析他们的需求，识别并满足宾客的期望，树立宾客忠诚度。Interact with guests in touch, ensure to achieve the expectations of guests. 与宾客联络互动，确保达成宾客的期望。Properly deal with the guest to the opinions of the restaurant service work, Suggestions and complaints, and with customers to establish a good interpersonal relationship, continuously improve the quality of services, and level of restaurant patrons have a deep understanding, so as to constantly change management methods, improve customer satisfaction.妥善处理客人对餐厅服务工作的意见、建议和投诉，与客人建立良好的人际关系，不断提高服务质量，并对餐厅的客源层次有深切的了解，以便不断改变经营手法，提高客户满意度。Daily patrol department, found that the problem handled in time, with the engineering department jointly do a good job of the repair, maintenance, keep the restaurant clean at the same time, give the guests to create a good dining environment.每天巡视部门的情况，发现问题及时处理，与工程部共同搞好维修、保养工作，同时保持餐厅清洁，给客人营造良好的用餐环境。
corporate responsibility企业责任
A percentage of local staff recruitment, to increase local employment opportunities.招聘一定比例的当地员工，增加当地人员的就业机会。Product packaging culture and local characteristics, formulate corresponding catering sales promotion plan, give priority to with local resources, increase the economic benefits of the hotel features at the same time lead to the development of local economy.包装当地文化与特色产品，制定相应的餐饮促销推广计划，以当地资源为主打，增加酒店特色经济效益的同时带动当地经济的发展。Energy conservation, rational use of the facilities.节约能源，合理使用各项设施。Abide by the professional, health and safety legislation and policies and procedures遵守职业，健康和安全方面的立法及政策和程序Familiar with property safety protection, first aid and fire and emergency response procedures and equipment, quick and safe operation熟悉财产安全的保护，急救和消防及紧急应变程序和设备，并安全敏捷地操作To take action to correct dangerous situation, and notify the supervisor of the potential dangers采取行动，以纠正危险情况，并通知上司所存在的潜在危险
scope of liability责任范围
This position is to provide integrated services large luxury hotel or resort in food and beverage. Responsible for subordinate staff dining place.At the same time of attention to the guest, ensure smooth shift management. In the five core values of intercontinental hotels group and the creation of work to promote the cultural atmosphere on the basis of brand value.
此岗位是提供综合服务的大型豪华酒店或度假村餐饮部的职位。负责监管用餐场所的下属服务人员。
在关注到客人的同时，确保换班管理顺利。以洲际酒店集团的五项核心价值和创造名牌价值为基础促进工作文化氛围。
job requirements任职要求
Hotel management, food and beverage or related professional college degree or above qualifications, the above 4 years related working experience including management experience, familiar with the operation of the restaurant, problem solving, reasoning, call, organization and training ability, good writing skills at the same time.
酒店管理、餐饮或相关专业的大专学历及以上学历等资历，4年以上相关工作经验含管理经验，熟悉餐厅的运作，具有解决问题，推理，号召，组织和培训能力，同时具备良好的写作技能。