总机接线员

· Process all incoming and outgoing calls accurately and courteously.正确并礼貌地处理所有打进和打出酒店的电话。 · Records and controls accurately wake up calls.准确记录并管理叫早服务。 · Pages guests in co-operation with concerned departments.与相关部门合作，对客人进行呼叫。 · Records all entries on traffic sheets.将所有条目记录到电话单上。 · Assists guests with international calls and directory queries.协助客人处理国际长途和号码查询。 · Calls guests by name whenever possible.尽量称呼客人的姓名 。 · Pages staff member when requested.如有需要，对工作人员进行呼叫。 · Abides by principles of guest privacy.遵守保护客人隐私的原则 · Handles guests needs or requests and reports complaints to the Telephone Supervisor.满足客人的需要或请求，并向总机主管汇报投诉情况。 · Report on logbook daily.每日记下工作日志。 · Bill call costs.提供电话费单据。 · Aware of local telephone listings and frequently dialed numbers.熟悉当地电话表以及常拨号码。 · Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。 · Advises defects on switchboard equipment to Supervisor.向主管汇报总机设备出现的问题。 · Maintains a clean work environment.保持工作环境的清洁。 · Attends to all guest queries and requests promptly.及时处理客人的所有问询和要求。 · Maintains detailed knowledge of the Hotel’s fire, life and safety system.熟知酒店的消防、救生和安全系统。 · Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。 · Maintain Hotel Information.保管酒店相关信息。