VIP贵宾服务师

· This position is concerned withthe physical set up and breakdown and resetting function rooms for the nextday's business for all functions within the Hotel, and actual service to theguest during the function .
· 为宴会活动摆台，整理并为第二天的营业重新布置厅房，在活动过程中，为客人提供服务。负责协助完成贵宾接待部在会议中心的接待工作。
· Under the direction of the BanquetManager or Supervisor, delivers exceptional customer focused service throughadherence to InterContinental Hotels Group Policies and Procedures. Promotes the desired work culture around thefive core values of Trust, Integrity, Respect, One Team and Service of theInterContinental Hotels Group and the brand ethos.
· 在宴会经理和主管的领导下和洲际酒店集团的政策法规内，为客人提供额外的服务。围绕洲际集团的五个核心价值观和品牌精神：信任、正直、尊重团队和服务促进理想的企业文化。
· Attends and participates indaily briefings and other meetings as scheduled
· 根据日程安排参加每日例会和其他会议
· Attends and participates intraining sessions as scheduled
· 根据安排参加培训
· Take appropriate action toresolve guest complaints
· 采取适当的措施解决客人的抱怨
· Food and beverage stock isstored in relation to hotel procedures
· 根据酒店的程序储存食物和酒水
· Performs related duties andspecial projects as assigned
· 完成所分配的相关的任务和特殊的工作
· Prepares for service byensuring:
· 作好服务准备工作确保作到以下几方面：
· Grooming is impeccable and inaccordance with ICHG personal presentation standards
· 根据洲际酒店集团的个人仪表标准保持完好的个人仪容仪表