客房部文员

· Ensures forwarding andreceiving of all information pertaining to the department in order to maintainset standards and achieve guest satisfaction
· 确保接听和转达所有与部门相关的信息，确保既定标准并取得客户的满意。
· Receives, records, anddistributes various reports
· 接听、记录并分发各种报告。
· Receives, records, andtransmits guest requests accurately
· 准确接听、记录并传达客人的要求。
· Responsible for enteringaccurate room status into computer daily and investigate discrepancies
· 负责每天将客房情况准确的输入电脑并调查各种异常情况。
· Maintains and update administrativedata
· 维护和更新行政数据。
· Maintains key control
· 管理钥匙。
· Monitors lost property
· 监管失物相关事宜 。
· Maintains working area andequipment in a proper state of cleanliness and repair
· 确保工作区域和设备得到良好的清洁和修缮。
· Report guest complaints toExecutive Housekeeper or delegate immediately
· 及时向行政管家或其代理人汇报客人的投诉情况。
· Complies with hotel’s health,safety and hygiene policies and adheres to conduct personnel grooming andhygiene standards
· 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生规范。
· Attends meetings and trainingsessions as required
· 按要求参加会议和培训活动。
· Is multi-skilled as a RoomAttendant as well as other areas of Housekeeping
· 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。
· Adheres to Housekeepingstandards and procedures and enforces same
· 遵守并执行客房部的规范和工作程序。
· Maintains good relations withHousekeeping staff and other interfacing departments, in particular FrontOffice and Engineering
· 与客房部员工以及其它关联部门，特别是前厅部和工程部保持良好的关系。