工作职责:
• Provide prompt, efficient and courteous services to guests, members and visitors
• 向客人、会员和来访者提供及时、高效和礼貌的服务。
• Maintain Health Club facilities according to set standards of order and cleanliness
• 按照既定次序和清洁标准来维护健身俱乐部设施。
• Report repairs and maintenance problems to supervisor
• 向主管汇报维修和保养问题。
• Familiarize yourself with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information
• 熟悉酒店的设施、活动、设备、服务和其它相关情况,以便向客人提供准确信息。
• Be knowledgeable about all hotel facilities in order to promote and sell them to guests
• 熟知酒店所有设施,以便向客人进行推销。
• Ensure guests amenities, towels, linen and other guests needs have ample supply
• 确保充分供应客人的用品、毛巾、布草等。
• Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service
• 与关联部门,如洗衣房、客房部和工程部进行沟通,以向客人提供上乘服务。
• Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders
• 为客人、会员和已登记的儿童开展活动与服务,对其做相关说明并提醒其注意安全。
任职资格:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
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