Front office Manager前厅部经理

1.Responsible for GSS scores on Arrival Experience and Received Preferred Room Type
为宾客满意度调查中抵店经历和获得喜欢房型部分的分值负责。
2.Ensure Guest Relations team is positively affecting GSS scores for Problem Experienced by resolving guest issues timely, effectively, and professionally while hotel interest is observed
确保宾客关系团队通过及时、有效、专业的解决宾客遇到的问题，同时保留酒店权益，对宾客满意度调查产生积极的影响。
3.In charge of FO related training in Passport to Success and liaise with HR and achieve reasonable goals in associates’ participation and passing rate
负责Passport to Success中前厅相关的培训并与人力资源部联系在员工参与下达到目标和通过率。
4.Hand on for all Front Office operations including Front Desk, Concierge, Business Centre, Executive Lounge and Fitness Center.
负责前厅运营包括前台，礼宾，总机，行政酒廊和健身中心。