学习与发展经理

· Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the Hotel Manager and Executive Committee for review.
· 分析酒店总体和部门的培训需求，并开发相应的策略，为酒店经理和其它管理成员做培训计划的演示。
· Familiarise yourself with the Artyzen HR and Training Standards, localizing where necessary.
· 使自己熟悉雅辰集团人力资源与培训的标准，并将之与地方政策相结合。
· Ensure effective training programs are in place for the following:
· 保证有效的培训项目的进行:
o Cultivation新员工入职培训；
o Hotel Policy and Procedure Training酒店政策与程序培训；
o Be an Artyzen Cultivator培训师培训；
o Customer Services Training顾客服务培训；
o Technical Job Specific Training工作技能培训；
o Supervisory Skills Training主管技能培训；
o Management Development管理层开发；
o Fire, Life and Safety Training消防安全培训；
o Selling Skills销售技巧；
o Employee retraining员工的重新培训；
· Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
· 监督部门培训计划的进行情况与结果。
· Keep all hotel training records and make sure the records are in order.
· 保持酒店培训的记录。
· Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development.
· 建立培训资料库，收集书籍、录影、等资料以协助培训员进行培训课程并为员工的自我开发创造条件。
· Consolidate materials received for editing and translation purpose.
· 翻译和编辑收到的材料。
· Update training records, and all the files in training office.
· 维护更新所有培训资料档案及培训记录。
· Manage the booking and usage of the training room.
· 管理培训教室的预定及使用。
· Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective.
· 设计、创建并实施培训课程以结合部门特殊的需求。保证培训计划的结构性和有效性。
· Attend departmental training session and critique performance.
· 参加部门培训课程并评估表现。
· Use Artyzen benchmarks to monitor success of training programs and amend your efforts accordingly. E.g.: CAPS, GSI, and achievement of budget, etc.
· 使用雅辰衡量标准监督培训课程的成功并适时地修改。达到预算等目标。
· Assist Department Trainers in preparing and conducting departmental training and assess accordingly.
· 帮助部门培训员准备并实施部门培训并相应地评估结果。
· Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training.
· 获得培训专职人员的联系网络，以帮助培训课程的实施。
· Ensure that Department Heads abide by their responsibilities of employee training against departmental S&Ps.
· 保证部门经理遵守他们的员工培训的职责。
· Produce monthly Training Programmes Matrix Reports for Head of Human Resources including:
· 建立培训月报告给人力资源部总监，其中包括:
o Name of participants参加者；
o Number of participants参加人数；
o Duration of the training培训的时间；
o Trainer培训者；
o Training Cost (including labour costs)培训的花费；
o Anticipated return on investment and/or training goal培训目标和预期的回报；
· Liaise with other Artyzen Training & Development Managers to share experiences and resources.
· 与其他雅辰培训与发展经理交流经验和资源。
· Liaise with educational institutions conducting hospitality and training courses.
与教育机构合作实施服务业培训课程。
· Maintain current information and records of suppliers of training resources and materials.
· 保持更新信息并记录培训资源和资料供应商。
· Delivers briefings of all internal programmes to executive management and department heads.
· 为管理层和部门经理传达所有内部培训项目的简述。
· Observe in-house training and provide timely feedback and constructive suggestion to Head of Human Resources.
· 旁听检查店内培训课程，并及时向人力资源部总监提供反馈和具有建设性的意见。
· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
· 教练、提供咨询并纪律约束员工，提供建设性的反馈以提高表现。
· Promote and facilitate cross training to make” Multi-task and Multi-skill” come true.
· 提倡交叉培训实现“多任务，多技能”。
· Maintain hotel information on staff bulletin board every month; update as when required.
· 每月维护员工布告栏上的酒店信息，必要时做出更新。
· Be responsible for company public HR WeChat platform and information publishing.
负责人力资源部微信公众平台系统及信息发布。
· Regularly communicates with staff and maintains good relations
· 经常地与员工沟通并保持良好的关系。
· Plan and implement staff activities, such as team building, outing etc.
· 负责各项员工活动的规划及实施，如团队建设、出游等。
· Handle employee benefits related issues, such as the purchasing and distribution of festival gifts, etc.
· 负责员工福利项目，如节假日礼物的购买与发放等。
· Direct and supervise repairs of any disorders or breakdown in HR Office.
· 监督、管理人力资源部办公日常物品的维护工作。
· Take the responsibility of HR fixed asset management, including purchasing, storage, maintenance, inventory etc.
· 负责人力资源部固定资产管理， 包括采购、储存、维修、盘点等。
· Cooperate and communicate with employee canteen vendor frequently to ensure food and service quality.
· 与员工餐厅供应商合作并及时沟通以确保良好的食品和服务质量。
· Assist Department Head to decorate the back of house to create Artyzen Habitat culture.
· 协助部门负责人装饰员工后区并创建雅辰悦居文化。
· Assist Department Head to make and implement the Procedures and Polices as per management’s requirement.
· 协助部门负责人制作并实施管理层要求的程序与政策。
· Implement Employment Satisfaction Survey as when required.
· 按要求进行员工满意度调查。
· According to the green hotel requirements to work to save energy and reduce wasting.
· 严格按照绿色酒店标准完成工作，节约能源，减少能耗。
· Arrange the training about green hotel standards timely and make sure all the working produce are in green ways.
· 定期对员工进行绿色酒店相关知识培训，并确保工作流程符合绿色环保标准。
· Responsible and obliged for regulatory assets. After leaving, the consequences will be borne if the asset issue is found to have been caused by improper management after the reviewing of the asset.
· 有监管部门资产的责任和义务，在离职后，若在资产复盘后发现由管理不当引起的资产问题，将由本人负责。
· Follow and complete the work that is arranged by supervisor. perform other duties as assigned by superior.
· 按照上级领导的工作安排，完成工作，履行上级分派的其它职责。