预订部主管

·Provide supervision, training, direction and leadership to Reservations Talent,including scheduling, performance management and department planning.
对预订员提供监督，培训，方向和领导，包括业绩管理和部门计划。
·Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals.
确保依照部门的标准和政策，需要达到整体业绩目标。
·Assist in preparing daily, weekly and
monthly reports.
协调准备每日，每周及每月报表。
·Assist in the coordination of new rate
offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing．协助新价格设置包括建立预订代码，确定操作流程并进行及时沟通。
·Coach agents in areas of up-selling,cross-selling and ongoing skill set knowledge and call management in a professional, helpful manner.
使用专业，友善的态度指导预订员在推销，交叉销售和正在进行的技能知识，电话管理等学习．
·Lead by example in fostering positive talent relations and demonstrating core values．以身作则，培训积极的人才关系和展示核心价值观。
·Support Revenue Manager on data consolidate and analysis.
协助收益经理完成数据收集以及分析