前台接待主管 Reception Supervisor

Position Summary职位概述：
To assist the Assistant Front Office Manager in the operation of the Front Desk, responsible for guests check-in, check-out, reception & cashiering operation and hotel services and coordinating guest requests during the shift. To supervise the whole shift and ensure the standard service delivered at all times and maintains with a consistence standard.
协助前厅部副经理处理日常前台运作，负责办理入住、退房、收银、对客服务以及处理宾客需要。监督当天班头，确保服务的标准化和持续性。
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
1.Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英语沟通交流。
2.Ability to access and accurately input information using a moderately complex computer system , including Hilton property management systems .
能快速有效的运用电脑操作系统， 包括希尔顿自有的管理系统。
3.Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
4.Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
优越的数据理解性，能对日常营运的数据给予合理恰当的解释。
5.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客关系，能快速有效的应对各种问题。
6.Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。