Guest Service Agent前台接待

Primary Responsibilities 主要职责
Deliver Friendly and Efficient Front Desk Service
提供友善高效的前台服务
· Ensure LQA standards are implemented and delivered to every guest.
在对客服务中遵守和执行LQA。
· Implement up-selling and LCAH member enrollment, to maximize room revenue & guest loyalty.
执行前台房间销售升级和雅高乐雅会会员招募计划，以最大化收益和客人忠实度。
· Honesty is a work basis, ensure implement on work with honesty all times.
以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
· Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
· Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
掌握酒店产品和当地情况的高度了解，以便为客人提供信息咨询服务。
· Completed the details of conference or group resumes are met.
完成团队接待，检查团队操作的细节需要达到客人要求。
· Ensure and maintain the PSB upload is accurately.
掌握和保证前台外事传输的正确性。
· Maintains information security standards compliance of Front Office at 100%.
确保所有信息安全标准都被百分之百的执行。
· The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
· Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Competencies 技能
· Excellent interpersonal & communication skills
优秀的人际关系和沟通能力
· Service oriented with an eye for details
以服务为导向的敏锐洞察力
· Good presentation, influencing skills
优秀的表达、影响能力
· Adaptable and flexible and able to embrace and respond to change effectively
适应性强，灵活并能有效地接受和应对变化