Guest Service Mgr. 宾客服务经理

QUALIFICATION 任职资格：
* College diploma required or above
大专以上学历
* Hotel Management, Hospitility Management or related field
酒店管理、旅游管理等相关专业
* Minimum of two years of same position experience.Or more than 5 years work experience in low level.  
2年以上同等工作经历或5年以上低一级工作经历
* Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
* Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力
* Excellent reading, writing and oral proficiency in the English language.
具有英语听说读写能力
JOB DESCRIPTION 职位说明：
* During the guest check in maintaining customer relationship to ensure that guests receive the most satisfactory service and attention
在客人入住期间内维护客户关系以保证客人得到最满意的服务和重视。
* Ensure that hotel guests, repeat customers, the member can enjoy treatment of brand standard service as always
确保酒店贵宾、回头客、会员能够一如既往的享受符合品牌标准的服务待遇。
* Guests recommended hotel services and facilities
客人推荐酒店的服务和设施。
* The welcome letter to guests, members and repeat business
准备贵宾、会员和回头客的欢迎信。
* Check the VIP room in advance, and popular items
提前检查贵宾的房间和欢迎物品。
* Responsible for coordinating VIP welcome and related matters
负责协调贵宾迎接和相关事宜。
* Work closely and other departments or outside cooperation partners to provide quality services
和其它部门或外界合作关系伙伴紧密配合以提供优质服务。
* Familiar with financial policies and procedures, closely contact the financial department to ensure follow accounting procedures
熟悉财务的政策和程序，紧密联络财务部门确保遵循财务程序。
* Effective management of the guest history system
有效管理客人历史记录系统。
* Recommend the hotel's services and facilities to the guests
向客人推荐酒店的服务和设施。
* Recommend the hotel's services and facilities to the guests
邀请新会员的加入。
* Concern for the special needs of customers and try our best to meet
关注客人的特别需要及尽力满足。
* Executing telephone etiquette program
执行电话礼仪程序。
* Handle guest complaints, and actively make remedial action
处理客人投诉，积极做出行补救行动。
* Handle guest complaints, and actively make remedial action
编辑、分析和控制相关成本。
* To evaluate the behavior of subordinate performance, such as it is necessary to take the initiative to make the corresponding action plan
评估下属的行为表现，如有必要主动做出相应的行动计划。
* Organization department meetings, strengthen communication
组织部门例会，加强沟通。
* Prepare employees effective work arrangement, reasonable arrangement of holiday, to predict the future of business and the corresponding action plan, especially some of the larger team
准备员工的有效工作安排，合理安排休假，预测未来的生意从而计划相应的行动方案，特别是一些大型的团队。
* Work in the company's human resources structure framework, ensure employees work performance, to help plan future staffing needs
在公司人力资源结构框架中工作，确保部门员工的工作表现，协助计划未来员工需求。
* To assist the interview, recruiting employees as required
按要求协助面试、招聘员工。
* Prepare and execute the specific job plans for new employees
准备和执行新员工的具体工作职责的计划。
* Ensure that all employees training needs have been executed, and the arrangement of the training plan, design and implementation are met all requirements
确保所有员工的培训需求都得到了执行，并且培训的计划的安排、设计和执行都满足了所有需求。