Front Desk Supervisor 前台主管

QUALIFICATION 任职资格：
* College diploma required or above.
大专以上学历
* Hotel management, hospitility Management or related field.
酒店管理、旅游管理等相关专业。
* Minimum of two years of same position experience or more than 5 years work experience in low level.  
2年以上同等工作经历或5年以上低一级工作经历。
* Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
* Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力。
* Excellent reading, writing and oral proficiency in the English language.
具有英语听说读写能力。
JOB DESCRIPTION 职位说明：
* During the guest check in maintaining customer relationship to ensure that guests receive the most satisfactory service and attention.
在客人入住期间内维护客户关系以保证客人得到最满意的服务和重视。
* Ensure that lives in the executive floor guests repeat the member can enjoy the standard service treatment.
确保住在行政楼层的贵宾、回头客、会员能够享受到符合标准的服务待遇。
* To meet the VIP guests.
亲自迎接酒店贵宾。
* And other departments or outside work closely cooperation to provide quality services for guests.
和其他部门或外界合作关系紧密配合为住店客人提供优质服务。
* Familiar with financial policies and procedures, closely contact the financial department to ensure follow accounting procedures.
熟悉财务的政策和程序，紧密联络财务部门确保遵循财务程序。
* Effective management of guests record system.
有效管理住店客人历史记录系统。
* Recommend to executive floor guests hotel services and facilities.
向住店客人推荐酒店的服务和设施。
* Solicitation of Priority Club applications.
邀请新会员的加入。
* Concern for the special needs ofr guests and take positive administrative to try our best to meet.
关注住店客人的特别需要，并采取积极行政来尽力满足。
* The standard of telephone etiquette and procedures.
执行电话礼仪标准和程序。
* Guests complaints, and actively make a line of remedial action.
处理住店客人投诉，积极做出行补救行动。
* To evaluate the behavior of subordinate performance, such as it is necessary to take the initiative to make the corresponding action plan.
评估下属的行为表现，如有必要主动作出相应的行动计划。
* Prepare employees effective work arrangement, reasonable arrangement of holiday.
准备员工的有效工作安排，合理安排休假。
* Work in the company's human resources structure framework, ensure employees work performance, to help plan future staffing needs.
在公司人力资源结构框架中工作，确保部门员工的工作表现，协助计划未来员工需求。
* Prepare and execute the specific job plans for new employees.
准备和执行新员工的具体工作职责的计划。
* Ensure that all employees training needs have been executed, and plan training design and execution has met all requirements.
确保所有员工的培训需求都得到了执行，并且培训的计划安排、设计和执行都满足了所有需求。
* According to hotel policy, organization probation employee assessment and formal performance evaluation.
根据酒店方针，组织试用期员工评估和正式工作表现评估。