Reception GSA 前台接待

QUALIFICATION 任职资格：
* College diploma required or above.
大专以上学历。
* Hotel Management, Hospitility Management or related field.
酒店管理、旅游管理等相关专业。
* Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力。
* Excellent reading, writing and oral proficiency in the English language.
具有英语听说读写能力。
JOB DESCRIPTION 职位说明：
* Warm welcome and friendly reception guests.
友好热情的欢迎和接待客人。
* According to the procedures for guests check-in and check-out, as a member of the hotel Repeat business and improve the quality of service.
根据程序为客人办理入住和退房，为酒店的会员、回头客和贵宾提高品质服务。
* Familiar with department standards and procedures.
熟知部门的标准和程序。
* Accurate operation check-in, check-out and using computer system, guarantee and reserve, and work closely with other departments to meet the guest requirements.
准确操作入住,退房和换房的电脑系统,保证和预定一致,及与其他部门紧密协作满足客人要求。
* Ensure that the reception clean.
确保前台区域清洁。
* To ensure the accuracy of the deposit, and report the corresponding cash transactions.
确保备用金的准确性，和报表相对应的现金交易。
* Change service for guests to provide foreign currency and traveller's cheques.
为客人提供外币和旅行支票兑换服务。
* Together with my colleagues to follow and ensure all financial policies and procedures of updates.
与同事一起共同遵循和保证所有财务政策和程序的更新。
* Be familiar with all hotel promotional activities, such as quarterly promotion, aviation membership plan, management of the company's guest loyalty program.
熟悉酒店所有推广活动，比如，季度推广、航空会员计划、管理公司的“客人忠诚计划”。
* Pay close attention to and meet the requirements of the guests, in the case of can't solve immediately report the competent.
关注并满足客人的要求,在不能解决的情况下立即汇报主管。
* Farewell check-out guest, ensure that the guest before departure left a good impression and make all efforts to do this.
欢送退房客人，确保客人在离店以前留下良好的印象并为此做出一切努力。
* Planned and organized the execution of the flat and do relevant preparation
有计划和条理的执行平账和做足相关的准备工作。
* During the night shift, check all the related reports, prepare the report and the related reports to guests.
夜班期间，检查所有的相关报表，准备次日的报表和次日到达客人相关报表。
* Familiar with comprehensive knowledge and skills, including scheduled programs, email and the message read, due to the operation of the system.
熟悉全面的知识技能，包括预定的程序,电邮和留言的读取，预定系统的操作。
* The behavior and performance consistent with hotel brand.
行为和表现和酒店品牌保持一致。
* Check to ensure that the working area clean and organ.
检查确保前台工作区域的干净和有条理。
* As a member of the hotel Repeat customers and guests to improve quality
为酒店的会员、回头客和贵宾提高品质服务。
* Familiar with hotel safety, first aid, fire fighting, and emergency handling procedures, and correctly use the relevant equipment.
熟悉酒店安全，急救，消防，和紧急情况的处理程序，并能正确的使用相关的设备。
* To the competent notified of potential danger.
向主管通报存在的潜在危险。
* Complete other work supervisor assigned.
完成主管分配的其它工作。