Reservation & Revenue Manager预定及收益经理

1. To be responsible for the supervision of all activates pertaining to operating the Reservations Department.
2. To achieve the highest possible occupancy levels for the purpose of maximizing room revenues and profit.
3. Friendly and guest orientated at all times.
4. Possesses leadership and strong interpersonal skills and able to make sound independent decision.
5. Requires good communication skills, both verbal and written and understand the primary language(s) used in the workplace.
6. Knowledge of any work related computer programs.
7. Math skills as well as budgetary analysis capabilities required.
8. To coordinate office activities to ensure work updates are consistently maintained and all correspondence promptly handled on the same day received.
9. To ensure that all reservations are thoroughly reviewed prior to guests’.
10. To ensure the staff are provided with the necessary equipment and tools to effectively handle their job.
11. To take charge of special requests and any problems that may arise within the department on a day-to-day basis.
12. To develop and maintain an efficient system to promptly handle the flow of correspondences.
13. To fully train staff in all aspects of reservations operations.
14. To develop and implement reservation procedures in support of marketing initiatives.
15. To monitor individual staff performance and conduct periodic performance appraisals.
16. To initiate procedural changes so that staff productivity is maximized.
1.了解酒店效益的组成部分，并以此对来自当地客户和群体的业务进行评估，以便为将来的定价和谈判提供数据监测竞争对手对所有创收部门的定价，了解当地市场动态和需求群体，并就酒店的定价和市场综合策略向客房收益工作组提供适当的建议。
2.每周与总经理、市场销售总监、预订经理、前厅经理、餐饮经理一起开价格和销售策略（收益）会。
3.协助召开客房收益会议（由总经理主持），并撰写会议所需的报告和分析材料，在会议室的墙上展示主要数据和趋势等。
4.通过分析历史数据和当前文件，监测并决定功能厅、客房和餐饮场所需求周期。
5.负责跟踪和分析场所预订速度和团组入住情况，对团组入住以及客人不承认预订或改变主意的情况进行处理。
6.审批并执行一晚9间客房以上的团队销售策略，并与销售总监或餐饮总监就团组和会议的定价问题进行合作。
7.每天对收入系统*的使用情况进行管理，包括负责收益底线的操作和每日清单结余。
8.如果没有安装收入管理系统，则应负责开关假日预订系统。
9.为酒店团队提供收入系统的功能和升级的培训并予以支持。
10.管理所有渠道（中央预订系统、全球酒店预订系统、互联网直接和间接銷售系统），包括并不仅限于房间类型和销售策略。
11.负责确保遵守互联网最合适价格保证规定，并按照瑞斯丽酒店集团的标准和规定对第三方分销商进行管理。
12.对Ideas实施监控，确保遵守所有Ideas规则和标准程序。
13.支持所有与市场调研和运营最合理化相关的特殊项目（资源策划、成本核算、关键绩效指标等）收益系统包括中央预订系统即假日预订系统、收益管理系统（IDEAS）和一部分酒店管理系统。
14.和人力资源部一起进行人力规划和管理需求
15.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。