总机员工

Main Duties /主要职责
1. Handles inquires and bookings in accordance with the department’s routine.
按照部门工作程序处理客房的预订和咨询。
2. Maintains high level of telephone skills to meet hotel standard.
按照酒店标准保持高水准的电话应答技巧。
3. Reviews and deals with the daily reservation.
检查处理日常预订工作。
4. Investigates and handles no show reservations.
调查并处理预订未到预订。
5. Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.
确保对酒店产品知识和服务高度的理解以便向客人解释并且销售酒店服务和设施。
6. Monitors reservation levels and inform Managers on current and future occupancy rates.
监控预订情况并通知预订部经理目前和未来的住房率。
7. Prepares reservation sales reports.
准备销售报表。
8. Prepares and maintains files, reports, letters, memorandums and other relevant business documentation.
对文档，报告，信函，公文和其他相关业务资料进行有效维护和存档。
9. Ensures correct and relevant information to the operating departments so that customer’s expectations are satisfied.
确保将正确的信息传达致相关的运作部门以此来保证客人的要求能够实现，达到客人满意。
10. Complete the duties initiated by the department manager.
完成上级交给的其他任务。
Qualification: 任职要求
1. Accesses and uses of Sales & Front Office computer programs.
掌握运用销售及前台电脑系统。
2. Sweet voice, good English communication skills.
声音甜美，英语沟通能力良好。
3. Skilled in using Microsoft Office.
熟练应用办公软件。
4. Good working attitude.
具有良好的工作态度。
5. Min 1-2 year-experience in Hotel industry.
至少有1-2年的饭店业工作经验。