预定文员 Reservation Clerk

岗位职责
·         Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
·         运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
·         Promote the Hotel’s (and ICHG generally) products and services
·         推销酒店（以及整个洲际酒店集团）的产品和服务
·         Maintain a high level of product and service knowledge about all ICHG Hotels in your region
·         充分了解所在地区的洲际酒店集团成员的产品和服务
·         Develop and maintain a regular pattern of sales calls
·         发展和保持定期进行销售拜访的模式
·         Prepare and execute action plans which increase reservation sales and associated business
·         准备和执行增加预订销售和相关业务的工作计划
·         Record and process reservations made by phone/fax/email
·         记录和处理通过电话，传真，电子邮件进行的预订
·         Accept wait list reservations
·         接受等候单上的客人预订
·         Process amendments to reservations such as extensions, early departures, etc
·         修改延期和提前离店等特殊情况的预订记录
·         Manage “no show” reservations by investigation and recording of same
·         调查和记录未按预订抵店的预订情况
·         Record special billing arrangements for groups and conventions
·         对团组或会议的特别账单安排进行记录
·         Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
·         与前厅部经理或财务经理联系要求信用审批的预订事宜
·         Maintain knowledge of special rates/ offers/ promotions
·         掌握关于特价，酬宾，促销活动的信息
·         Monitor reservation levels and inform Managers of current and future occupancy rates
·         监测预订情况，并向经理通报目前和将来的入住率
·         Prepare reports as requested (eg to travel agents, business houses etc)
·         按照要求准备报告（如给旅行代理人和商业机构的报告等）
·         Prepare reservation sales reports
·         准备预订销售报告
岗位要求
1、大专学历或同等文化程度。具有1年以上从事酒店工作经历。
2、熟悉电脑操作。
3、具有良好的中英文表达能力。