礼宾领班 Bell Captain

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Ensure that all guest’s baggage
are received and delivered upon arrival and departure even for baggage storage
pertaining to the procedure laid down in the HUALUXE Hotels &
Resorts Front Office Manual
·
依照華邑酒店及度假村前厅部工作手册中规定的工作程序，确保所有客人进行交接班说明工作，确定了解酒店活动和运营要求和抵店和离店时均有服务人员为其提送行李，甚至为其储存。
·
Be thoroughly aware of arrivals
and departures of each day with emphasis on VIP’s, IHG Rewards Club Members,
groups and crew movements.
·
详细了解每天客人 进行交接班说明工作，确定了解酒店活动和运营要求抵店和离店的情况，重点留意贵宾、优悦会会员和团队的活动。
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To work closely with Guest Relations
Officer to ensure baggage for VIP’s, IHG
Rewards Club Members are delivered promptly
·
与宾客关系主任密切合作，以确保贵宾和优悦会会员的行李得到迅速派送。
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To assist the Doorman and
supervise on traffic control along the driveway during peak hours
·
在高峰期对门僮进行协助，并监督对车道的交通控制。
·
Conducts daily briefing and to
ensure that all uniform service staff are kept up to date, properly instructed
and that all staff are properly dressed, neat and clean before start of
duty. Similarly, staff appearance should
remain clean, smart and tidy at all times.
·
进行每日例会，以确保所有着装服务人员了解最新情况并得到正确指导，并保证工作开始前所有员工的穿着均符合规定、干净整齐。同样，员工的外表也应随时给人以干净、精明和整洁的印象。
·
Be responsible for training
Bellman, Parking Valets and Doorman, in their respective jobs (by identifying
training needs)
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负责（通过发现培训需要）对应接服务员、停车场服务员和门僮就其各自岗位职责进行培训。
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Ensure that all staff are fully
informed and knowledgeable on hotel facilities and its surrounding areas
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确保所有员工了解并熟知酒店设施及周边区域的情况。
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Ensure that the surrounding
areas at the lobby level and main entrance are clean
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确保大厅和正门周边区域的清洁。
·
Supervise the Parking Valets in
handling guests’ vehicles properly
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监督停车场服务员对客人车辆合适处理。
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Prepare newspaper orders and
co-ordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery
·
负责报纸预订工作，并与报纸供应商协调早晨送报事宜。监督应接服务员送报情况。
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Ensuring that all equipment
(trolley, etc....) are in proper condition and recorded properly
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确保所有设备（手推车等）保养良好并得到准确记录。
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Must be fully conversant with
emergency evacuation and fire procedures and ensuring all uniformed staff are
aware of these procedures
熟知紧急情况疏散和防火工作程序，并确保所有穿著酒店工服装的员工了解这些程序。