主管/领班-礼宾部TL-Concierge

§ 协助礼宾部副理确保礼宾部按照既定的理念顺畅运作，并始终提供礼貌、专业、快捷、灵活的服务。
Assists the Assistant Manager in efficiently managing the Concierge Department according to established concept statement providing courteous, professional, efficient and flexible service at all times.
§ 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager - Concierge if no immediate solution can be found.
§ 与客人建立并保持良好的关系。
Establishes a rapport with guests, maintaining good customer relationship.
§ 确保礼宾部的柜台、设施及储藏室的卫生及妥善保养。
Ensures cleanliness and maintenance of the Concierge counter, equipment and storage.
§ 负责为所有客人提供友善、高效的服务。
Responsible for the provision of friendly and efficient service to all guests.
§ 经常亲自检查，以确保使用礼宾部服务的客人、员工及公众成员得到符合凯悦酒店集团标准的服务。
Personally and frequently verifies that guests, associates and members of the public utilising the Concierge services are receiving service in line with Hyatt Hotels Corporation standards.
§ 确保正确处理所有客人的留言、邮件、传真及包裹。
Ensures that all guests’ messages, mail and fax are handled and distributed properly.
§ 强化员工的主人翁精神及营销员的态度并作出表率，以使员工抓住酒店内的一切销售机会。
Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
§ 确保所有运营设备的正常运行，并在需要时汇报维修需求。
Ensures operating equipment is maintained in good working order and to report maintenance requirements.