高级/宴会销售经理 Senior/Events Sales Manager

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根据凯悦会议宴会标准回答所有电话询问、处理电邮询问、准备提案和合同、主持酒店参观活动、策划会议宴会、创建会议宴会确认单、执行并跟踪会议宴会。
To follow all Hyatt
Events Standards for answering phone enquiries, handling email enquiries,
preparing proposals and contracts, conducting Hotel Tours, planning Events,
creating Event Confirmations, Event execution and Event follow-up.
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充分、正确地使用Delphi。
To fully and
correctly use Delphi .
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根据凯悦的政策和程序维护酒店全部销售协议、合同和报价的完整记录。
To maintain complete
records of all sales agreements, contracts and quotes for the hotel as per
Hyatt’s Policies & Procedures.
§ 与会议宴会销售团队一起，负责将所有电话询价转变成直接收入。
Together with your
Event Sales Team, to be primarily responsible for converting all incoming
leads.
§ 回答所有来电询问，并在收到电子邮件的两小时内确认该电邮询问。
To answer incoming
telephone enquiries and acknowledge emailed enquiries within two hours of
receipt
§ 如果需要，处理紧急的电话询价，转换为会议宴会当天的直接收入。
Where required, to
handle last minute leads from enquiry to conversion to the day of the event.
§ 实施电话销售活动，以发现新的商业机会。
To undertake
telemarketing activities to identify new business opportunities where required.
§ 在将会议宴会电话询价转换为直接收入方面，遵守相关凯悦标准。
To follow the Hyatt
Standards in relation to the conversion of Event leads.
§ 始终履行凯悦品牌承诺，提供优越的客户服务。
To deliver the brand
promise and provide exceptional client service at all times
§ 为其它部门的内部客人提供礼貌而专业的服务。
To provide courteous
and professional service to our internal customers in other departments
§ 实现分配的收入目标。
To meet your
designated revenue targets.
§ 协助准备和定期更新部门预算。
To assist with the
preparation and regular update of the departmental budget
§ 通过拓展销售和升级销售其它设施和服务等途径不断地实现收入最大化。
To continuously seek
ways to maximise revenues and profits by cross selling and up-selling other
hotel facilities and services