前台主管

1.Reception according to the restaurant quality and service standards.
根据餐厅的标准和定位档次提供细致到位的接待服务。
2.On time on duty with clean uniforms and pay attention to personal hygiene.
按时到岗工作，保持干净整洁的工作服，注意并保持良好的个人卫生。
3.Basic make-up to complement the appearance, avoid heavy, thick overly made up appearance.
基本的化妆以体现美丽得体的外貌，避免过度的浓妆。
4.Keep the reception area always clean and tidy.
时刻注意并保持前台区域整洁干净。
5.Maintaining standards during the service time.
始终保持餐厅的高标准服务。
6.Be positive and proactive towards guests, superiors and colleagues !
积极主动对客服务，与上级和同事积极主动配合。
7.Seriously and accurately take guest`s reservation.
认真准确的接受客人的预定。
8.Be familiar with restaurant information, can timely and accurately answer guest`s question.
熟悉餐厅信息，可及时准确回答客人问题。
9.Actively attend restaurant training.
积极参加餐厅培训。
Job concent and responsibilities 工作内容和职责:
1.Check email, log book and telecord.
查看EMAIL，日志和电话记录
2.Answer telephone, taking reservation with courteous language.
接听电话，接受客人的预定并使用礼貌语言
3.Greet and seat the guests always with a small.
问候迎接客人，为客人领位，并保持微笑
4.Communicate with the superiors and colleagues regarding any problems with service.
积极主动与上级和同事沟通关于对客服务的任何问题
5.Take care of the cleanliness of the reception area.
注意前台区域的卫生清洁
6.Present bill to guests and close the check, do cashing up after service.
为客人递送账单和结账，营业结束后负责收银结算
7.Sending off our guests, assist with their belongings.
送走客人并协助客人随身物品
8.Other works from superiors manager and daily plan.
上级经理安排的其他工作和每日计划
9.Collect VIP guest information.
收集整理重要客户信息。
10.Keep team works.
保持团队工作
Perfessional skill 专业技能：
1.Highly effective interpersonal, written and verbal communication skills.
良好的人际交往能力和书面口头沟通表达的能力
2.Highly organized and able to prioritize and meet deadlines in a fast-paced environment .
在快节奏工作环境中良好的组织，顾全大局及吃苦耐劳的能力
3.Excellent command of Mandarin and English, written and verbal .
流利的普通话及英语, 书面及口头
4.Computer literacy a must, with a highly proficient knowledge of Word, Excel, Word, Outlook and PowerPoint.
精通使用办公软件，如Word, Excel, Word, Outlook and PowerPoint.
5.Qualifications and relevant certifications .
资格认证及相关资质证书