西餐厅高级服务员

1.Ability to prioritize and organize work assignments as instructed by superiors.
能够很好的安排工作，懂得区分事情的优先次序。
2.Ability to maintain a cohesive teamwork.
能够维持紧密团队合作
3.Ability to be a clear thinker analyzes and resolves problems exercising good judgment.
能够作为思维清晰的思考者分析和解决问题，锻炼出色的判断能力。
4.Ability to pay attention to details.
能够关注细节。
5.Ability to understand guests’ service needs.
能了解客人需求。
6.Ability to perform suggestive selling of menu items, beverages and wines (if Supervisor or Manager is busy).
能够积极推销食物和酒水的促销。（当主管和经理忙的时候）
7.Ability to exert physical effort in transporting equipments and wares.
能够尽力保管保养好各类设备和器皿。
8.Ability to work with minimum supervision after having been assigned tasks.
能够在缺少直接领导下，完成指定工作。
9.Ability to exercise good judgments in determining potentially intoxicated guests.
能够冷静处理酒醉客人。
10.Perform table set-ups; check for cleanliness, neatness and agreement to departmental standards; Mention deficiencies to the superiors.
检查和确保所有的桌子按部门运作要求被摆放干净和整齐。
11.Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Mention any deficiencies to the superiors.
检查部门环境的每个方面，确保与规定的卫生要求相一致。
12.Review the reservation for follow up on all special settings requests according to the guests’ requests.
查看预定，预先准备好预定桌和所需的特殊用品。
13.Maintain the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
检查和维护部门设备，供应品和工作区的清洁卫生和使用条件。
14.Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times。
预见客人的需求，无论多忙和无论多晚对所有的客人的要求都要迅速的作出回应。与客人建立一个良好的关系。
15.Report guest complaints to Superiors following the instant pacification procedures and ensuring guest satisfaction. Advise of the problem and if unable to solve the problem, ask for superior’s assistance.
向管理人员汇报投诉事宜，并按照规程马上处理相关事宜并确保客人满意。
16.Be aware of guest reactions and confer frequently with superior and manager to ensure guest satisfaction.
了解客人的反馈和意见并及时与领导进行沟通，确保客人的满意。
Perfessional skill 专业技能：
1.Highly effective interpersonal, written and verbal communication skills
良好的人际交往能力和书面口头沟通表达的能力
2.Highly organized and able to prioritize and meet deadlines in a fast-paced environment
在快节奏工作环境中良好的组织，顾全大局及吃苦耐劳的能力
3.Excellent command of Mandarin and English, written and verbal
流利的普通话及英语, 书面及口头
4.Computer literacy a must, with a highly proficient knowledge of Word, Excel, Word, Outlook and PowerPoint.
精通使用办公软件，如Word, Excel, Word, Outlook and PowerPoint.
5.Qualifications and relevant certifications
资格认证及相关资质证书