Guest Relations Agent 宾客关系专员

Job Responsibilities岗位职责
1. Serving guests at front desk while providing the
highest level of service possible in an efficient, courteous and professional
manner by following Marriott Standards of aggressive hospitality and adhering
to guidelines and procedures.
依据万豪殷勤待客的服务标准和工作指导在前台向客人提供最高水准的，高效的，礼貌的，专业的服务。
2. Have knowledge about room rates, packages, discounts and promotions and
know how to handle.
掌握房价、包价、折扣和促销的所有信息，并知道如何去处理。
3. Have knowledge about guest rooms, locations, amenities, features and all
other services offered by the hotel.
掌握客人房间、位置、客房礼物、特色以及酒店提供的所有其它的服务。
4. Strictly follow all cash handling and banking procedures to check out all
customers efficiently.
在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。
5. Operate Opera, Onity system well and be able to use key card system.
熟练的使用Opera系统并会使用Onity钥匙系统。
6. Perform guest registration and room assignment correctly and efficiently,
accommodate special requests of all customers.
正确的完成客人的登记，房间分配以及协调所有客人的特殊要求。
7. Be knowledgeable about Marriott Bonvoy and other frequent flyer programs.
Participate and contribute in Marriott Bonvoy sign-up program; ensure accuracy
and activation rate meet brand goal.
了解万豪积分兑换，及其它的常客计划。参与并积极的推广万豪旅享家计划，确保以正确的价格来达到集团目标。
Job Requirement岗位要求
1.Desirable Communication Skill 令人愉快的沟通技巧
2.Positive and cheerful disposition 积极乐观的性格
3.Fluent in English and Chinese 流利的英语和中文
4.Relative work experience preferred 有相关工作经验优先