Guest Service Manager 宾客服务经理

 
Basic Function 基本职责
Responsible for directing and overseeing operational activities affecting guest relations. In the absence of the Head of a unit, monitors activities of same. Represents management in the important area of guest relations with the primary role as “hotel host”, of personally welcoming as many guests as possible and offering services.
负责管理监督客户关系服务的事宜。在宾客服务的重要区域以“酒店主人”的身份亲自欢迎尽可能多的客人并提供服务。
 
Job Specification 工作要求
College graduate
1.   大学专科毕业
At least 2 years’ experience in a hotel of international standard
2.   至少2年以上在国际标准酒店工作经验
Must be familiar with Front Office operations
3.   必须熟悉前厅部的操作
Personable and charming
4.   气质良好，迷人
Verbal and written facility
5.   口头表达和书面表达能力良好
Able to relate with different types of personalities
6.   能与不同个性的人交流
Should be well versed in local city history, places of interest, shopping areas, theatres, etc. for better guest service
7.   精通当地城市历史，名胜古迹，购物区，剧院，等等，以便提供给客人更好的服务