行政管家 Executive Housekeeper

This position is concerned with over-all operation of Housekeeping and coordinating with all related department mainly Food & Beverage, Front Office and Engineering.
本岗位负责客房部的所有部门的运营，并且协调餐饮部、前厅部及工程部等其它部门。
1.To direct the activities of Housekeeping daily operation to maintain and improve high cleaning standard of guestrooms and public areas as well as courteous service to guest.
指导监督客房部每天的运营，保证客房和公共区域都达到清洁标准以及所有员工的对客服务水准。
2.To administrate the hiring and handle the resignation, rewards, reprimand of all the team member in Housekeeping and Laundry Departments in consulting with Personnel Office.
与人事部门配合，执行对本部门员工的雇佣解聘、薪金奖励及罚金制度。
3.To establish training program, methods and procedures for development of employees.
为员工制订设计培训计划、方法及步骤。
4.To make regular tour of inspection in vacant and occupied guestrooms to assure the cleaning standard is kept.
经常检查空房和在住房，确保房间达到高清洁标准。
5.To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained.
巡视酒店各个楼层、安全通道、楼梯、顶层、办公室、所有公共区域，同样确保其清洁度。
6.To maintain effective communication with Engineering for repairing and maintaining of guest - rooms and ensure rooms are in good condition at all times.
和工程部保持有效沟通与合作，维护保养客房，使房间一直处于一种良好的状态。
7.To consult with Front Office regarding room blocking for special repairing or spring cleaning and return for sale at short length of time.
与前厅部协调配合，关于关闭维修房和需全面清理的房间，并保证在最短时间让其恢复以供出售。
8.To hold daily briefing with floor supervisors, to give information about daily expected VIP arrivals, guest complaints and special assignment etc.
每天参加和楼层主管的会议，告知当天预抵的VIP的相关信息，以及客人的意见投诉和其它一些当天任务安排等。
9.To conduct a monthly Housekeeping communication meeting to discuss the team member feedback, to rectify the errors for improvement, to communicate all the special instructions and happenings within the hotel, other than morning briefing.
进行月度客房部沟通会议，听取员工意见以更改完善管理办法。
10.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
岗位要求
1、大专毕业学历或同等以上。
2、有5年以上同星级客房管理工作经验。
3、熟悉客房部专业知识，熟练使用电脑，具备使用客房专业英语的沟通和工作能力。
4、掌握熟悉客房管理、服务流程和质量标准。
5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。