岗位职责
before having to be asked.在客人要求帮助之前,迅速而且礼貌地帮助客人提携沉重的行李、衣服和手提箱等。Maintain a willingness to please attitude and give undivided attention to any approaching guest.保持积极友善的待客态度,同时也留意其他到来的客人,随时提供帮助。Adhere to guest checking in and checking out procedures pertaining to baggage handling.坚持遵守客人在办理住房或退房时关于行李的程序。Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and HHonors members.在主要通道欢迎客人,根据时段向客人问好,并特别留意回头客和希尔顿荣誉客会会员。Assist arriving and departing guests by opening and closing car and taxi doors.帮助到达酒店和离开酒店的客人开关计程车的车门。Maintain a spotless Porte Cochere and Drive way.保持客人上下车地方和车道干净。Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.带客人到前台办理住房登记手续,站在客人身后,当前台部的同事有示意时,向前替客人领取钥匙袋,并立刻护送客人到指定的房间。
岗位要求
1.Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals.树立远大目标, 努力实现目标。2.Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles.力求上进,追求目标, 坚持不懈。
其他要求
- 国际联号工作经验:优先
- 年龄要求:22-30岁
- 语言要求:英语-熟练
- 计算机能力:熟练
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