前台接待 Guest Service Agent

1. Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
2. Maintains intimate knowledge of departmental standards and procedures.
熟知部门标准工作程序。
3. Registers and rooms all arrivals according to established procedures.
按照既定工作程序为所有来客登记并安排房间。
4. Maintains cashier float and ensures accurate daily report of all money received.
保持库存现金限额并保证每日对所收现金进行准确报告。
5. Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Club Med Hotels Group Loyalty programs.
熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及地中海酒店集团忠实方案。
6. Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。
岗位要求：
1.专科（含）以上学历
2.熟练使用办公软件和前台系统