宾客关系经理

1. Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
以专业友好的态度接待每一个客人，确保让客人从到店至离店的所有停留过程中都感到非常满意。
2. Oversee maintenance of efficient repeat guest history system.
对高效的常住客客史档案系统维护实施监管。
3. Handle guest complaints and refer them as necessary, follows up on corrective action.
处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进。
4. Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.
查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请。